I am pleased to announce that the Sure Step 2010 team released their second update last Friday and there is some new content that will be of particular interest to CRM  partners and customers.  If you haven’t already taken a look at the Sure Step Methodology tools and templates, please make sure you do.  It’s a great way to help keep your implementations going smoothly and to achieve repeatable project success. 

If you’ve already taken the time to incorporate Sure Step into your CRM implementation process, you’ll want to check out what’s new.  Special focus has been added for rapid deployment of CRM Online, new diagnostic tools and even some material on the Customer Care Accelerator!

Here are links to Sure Step on PartnerSource and CustomerSource:

Sure Step on PartnerSource

Sure Step on CustomerSource