Thanks are due to the fine folks at the Microsoft CRM E2 (Engineering for Enterprise) team as well as the CRM Product Group for this timely whitepaper. 

Here’s the link: http://bit.ly/mjV7EN

You’ll find information for both the web client and the Outlook client, specifically:6

  • A general approach to optimization and maintenance
  • Factors that can adversely affect the performance of Microsoft Dynamics CRM clients
  • Options available for configuring Microsoft Dynamics CRM clients to overcome potential performance issues
  • Best practices for customizing Microsoft Dynamics CRM clients for optimal performance