One of the questions I've heard is about help for the object models Office programs expose. In particular, some users are very interested in object model or developer help; some end-users would only be confused by this, since they don't understand Visual Basic or the programmability features of Office applications.
I'm happy to say that improving developer help was a key goal of ours in Office 12. In particular:
For the first time, we're documenting object model changes between previous Office versions (back to Office 97) and Office 12.
The structure will follow the Visual Studio 2005 model for developer content.