As you can see from my previous post I was asked if you could build an OBA to address CM concerns. This is actually a great idea. If you build an OBA to address configuration management it would definitely work. Now I am not going to give CM enough justice with this post however I promise I'll revisit these aspects as it relates to EA.
To build a CMDB and a configuration management process around OBA you have to look at a few areas.
Other options include commercial Add-Ins for Visio from http://en.it-processmaps.com
Tags: OBA EA ITIL Frameworks