Check out this link to find out where to download Ben Riga's presentation from Mix'07.
In it, he presents with Jason Hunt of Invoke Systems about Microsoft Dynamics CRM's capability as an application platform. There are also two examples of great CRM applications from Jason; a live Pet Insurance application which was built to use Microsoft CRM as an application platform from the ground up and also a great Citizen Relationship Management application for Local Government showing the power of CRM customisation including a portal and Virtual Earth integration.
If you are:
then please download and view the video. If you have any questions then please e-mail me