Power & Utilities today are looking for technology solutions that are flexible, adaptable and able to conform to clip_image002their needs as opposed to solutions that make you conform to a rigid set of business processes that may not be optimal for your company. We have written about this in a previous blog and now hot off the press is a new customer case study that demonstrates this in action. It’s about how The Egyptian Electric Utility and Consumer Protection Regulatory Agency use of Microsoft Dynamics CRM 4.0 to monitor complaints and service requests to all nine electricity distribution companies (EDCs) nationwide, serving up to 24 million consumers. It’s a great example of a solution that offers significant economies of scale by managing two key streams of work—complaint handling and generating key performance indicators—in a single system to help evaluate and improve the performance of the nine EDCs in Egypt. You can read the full case study by going here. – Jon C. Arnold