http://blogs.msdn.com/b/mspowerutilities/archive/2009/02/15/avista-revamps-customer-experience-prepares-for-the-future.aspxWith all the buzz about the Smart Grid these days, anticipated customer service challenges have received scant mention. Reliability and grid infrastructure improvements have taken the headlines, but since customer service is such a costly and criticalen-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)http://blogs.msdn.com/b/mspowerutilities/archive/2009/02/15/avista-revamps-customer-experience-prepares-for-the-future.aspx#9743543Sat, 13 Jun 2009 13:13:06 GMT91d46819-8472-40ad-a661-2c78acb4018c:9743543 Microsoft Power and Utilities Blog Avista Revamps Customer Experience | Cellulite Creams<p>PingBack from <a rel="nofollow" target="_new" href="http://cellulitecreamsite.info/story.php?id=2334">http://cellulitecreamsite.info/story.php?id=2334</a></p> <img src="http://blogs.msdn.com/aggbug.aspx?PostID=9743543" width="1" height="1">