Sales Training

Selling Microsoft Solutions to Small Business
Category: Microsoft Business Solutions | Role: Sales | Duration: 1.5 hours | Delivery Method: Online Tutorial | Level: 100
This tutorial introduces you to the keys for successfully selling to small business. This course introduces the Microsoft small business segments, including the needs and characteristics of each segment. In addition, this course outlines how you can use these segments to effectively target customers, recommend solutions, and ask for the sale.
http://members.microsoft.com/partner/profile/learningcenter.aspx?courseid=455

Microsoft Office 2003 Sales Training for OEMs and System
Windows (Desktop and Server) | Role: Sales | Duration: 1 hour | Delivery Method: Online Tutorial | Level: 100
After you have taken this course you will be able to articulate the value of buying the new Microsoft Office System preinstalled on a new PC, articulate the value of the new Office System to a customer, learn how to better communicate the benefits of the Office System to a customer and how to better up sell the new Office System.
http://members.microsoft.com/partner/profile/learningcenter.aspx?courseid=400

Selling Microsoft Windows Small Business Server 2003
Category: Small Business Server | Role: Sales | Duration: 1 hour | Delivery Method: Online Tutorial | Level: 100
Developed for sales partners, this tutorial explores the needs of small business customers and how the Microsoft Windows Small Business Server 2003 provides a complete network solution. At the end of this tutorial, you should be able to explain the target opportunities within small business and describe the features, benefits and licensing options of Microsoft Windows Small Business Server 2003.
http://members.microsoft.com/partner/profile/learningcenter.aspx?courseid=241

Selling Microsoft Windows XP Professiona
l
Category: Windows (Desktop and Server) | Role: Sales | Duration: 2 hours | Delivery Method: Online Tutorial | Level: 100
This course will help you prepare to sell Windows XP Professional. Following market, product and technical overviews, this course shows you how to analyze Windows XP core values, advantages and solution building to help you show your customers the Windows XP value proposition. An assessment exam is provided. Upon course completion, you will be able to identify the benefits of using Windows XP Professional, describe the key features in Windows XP Professional, articulate the value of each feature set to the customer, describe the overall Windows OS life cycle upgrade path for Windows XP Professional, and position Windows XP Professional to appeal to a specific customer role.
http://members.microsoft.com/partner/profile/learningcenter.aspx?courseid=31

Volume Licensing Essentials
Category: Licensing | Role: Sales | Duration: 2 hours | Delivery Method: Online Tutorial | Level: 200
The Volume Licensing Essentials course is aimed at providing foundation level understanding of Microsoft Volume Licensing to a broad audience. Upon successful completion of this course, learners will be empowered to: 1. Describe the Volume Licensing programs offered by Microsoft. 2. Map Volume Licensing programs accurately to customers’ needs. 3. Describe Software Assurance accurately.
http://members.microsoft.com/partner/profile/learningcenter.aspx?courseid=432

Understanding the Value of the Microsoft Platform versus Open Source
Category: Windows (Desktop & Server) | Role: Sales | Duration: 1 hour | Delivery Method: Online Tutorial | Level: 100
This course is designed to prepare partners for fact-based discussions with customers by explaining the open source software landscape and the major differences between commercial and open source software. Additionally, this course compares open source software to Microsoft in five key areas of customer perception: integrated innovation, security, reliability, interoperability and cost/value. This course is the first of three designed to prepare partners to have effective, fact-based conversations with customers regarding the value of Microsoft relative to open source products.
http://members.microsoft.com/partner/profile/learningcenter.aspx?courseid=389

Technical Training

Designing, Deploying and Managing a Network Solution for the Small and Medium-size Business
Category: Small Business Server | Role: Implementer | Duration: 1.5 hours | Delivery Method: Online Tutorial | Level: 200
This tutorial is designed for IT professionals who work for small and medium-sized businesses. It provides the knowledge and skills to design, deploy, and maintain a network solution for small and medium-sized businesses. Prerequisites include: A+ Certification, or equivalent knowledge and skills and Network+ Certification, or equivalent knowledge and skills.
http://members.microsoft.com/partner/profile/learningcenter.aspx?courseid=316

Windows Small Business Server 2003 - Parts 1 & 2
[WWEN-SBUSSRVR-IHO-007] Category: Small Business Server | Role: Implementer | Duration: 80 minutes | Delivery Method: Hands-On Labs Online | Level: 200
This lab covers post-setup basics, focusing primarily on the core tasks of adding users and computers and configuring network connectivity options (RAS, firewall, email, VPN, etc). These are all core post-installation tasks that must be completed before network users will be able to use SBS 2003.
http://microsoft.granitepillar.com/partners/eventdefine.aspx?edef=81

Windows Small Business Server 2003 - Part 3
[WWEN-SBUSSRVR-IHO-008] Category: Small Business Server | Role: Implementer | Duration: 80 minutes | Delivery Method: Hands-On Labs Online | Level: 200
This lab shows how to implement additional messaging functionality and how to configure Outlook Web Access to connect to Exchange from an internet web browser. The lab also focuses on enabling collaboration by using Exchange public folders and SharePoint Services.
http://microsoft.granitepillar.com/partners/eventdefine.aspx?edef=83

Windows Small Business Server 2003 - Part 4

[WWEN-SBUSSRVR-IHO-009] Category: Small Business Server | Role: Implementer | Duration: 80 minutes | Delivery Method: Hands-On Labs Online | Level: 200
This lab will introduce you to the core management and monitoring tools that are built into Small Business Server 2003 through the Server Management user interface. In this lab you will perform common administrative tasks, such as creating printers and faxes. You will also configure performance and monitoring using the Server Status Reporting feature and configure and schedule backups.
http://microsoft.granitepillar.com/partners/eventdefine.aspx?edef=84

If you are New to the Small Business Server environment you can also take the Microsoft Official Learning course listed below at a Microsoft Learning Solutions Partner

Designing, Deploying, and Managing a Network Solution for the Small- and Medium-sized Business
Course 2395
http://www.microsoft.com/learning/syllabi/en-us/2395Afinal.mspx
The goal of this three-day course is to provide students with the skills and knowledge necessary to select, deploy, and manage a Microsoft networking solution for small and medium-sized businesses.

Optional Training

Technical


Supporting End Users for System Builders
Category: Windows XP and Office | Role: Support | Duration: 1 hour | Delivery Method: Online Tutorial | Level: 200
This course will help System Builders enhance their end user support offerings. It will cover obligations under the OEM license, where to access resources and how to apply best practices in building a support desk.
http://members.microsoft.com/partner/profile/learningcenter.aspx?courseid=411

Selling Microsoft CRM
Category: Microsoft Business Solutions | Role: Sales | Duration: 1 hour | Delivery Method: Online Tutorial | Level: 100
In this course you will learn about Customer Relationship Management (CRM), from its evolution, today’s market opportunities, and how it supports the key objectives for small businesses to grow their business. You will be introduced to Microsoft CRM, review key product features and follow usage-based scenarios to solve common pain points. Case Studies solving real world problems are also included. Note: Though this course is targeted towards selling Microsoft CRM to a small business, the basic concepts of CRM are relevant to any Microsoft partner that is new to the CRM space.
http://members.microsoft.com/partner/profile/learningcenter.aspx?courseid=502  

Thank you and have a wonderful day,

Eric Ligman
Microsoft US Senior Manager,
Small Business Community Engagement
This posting is provided “AS IS” with no warranties, and confers no rights