Since the Open Value Program provides customers with the benefit of Spread Payments if they choose to use them (no interest or finance charges), a question we have received is, “What notifications does the customer receive from Microsoft that their anniversary payments (2nd and 3rd year) are coming due or that their Agreement is coming up for renewal, if they wish to extend their Software Assurance benefits?” Here is a list of the notifications they receive as well as the timeline:
Open Value Non-Companywide and Open Value Companywide:
The reseller sends invoices to the customer for licenses on the initial order at the start of the first, second, and third years.
For licenses that are ordered during the first or second year, the reseller sends an invoice to the customer for the first installment upon receipt of the customer’s purchase order. Payments for the second (for orders in year one) and third year are included in the anniversary invoices for the initial set of licenses.
For licenses that are ordered during the third year, the reseller sends an invoice to the customer upon receipt of the customer’s purchase order. No spread payments are offered for licenses ordered in the third year. Only for licenses added in the last month of the agreement will payments be due at the end of the third year of the agreement.
For Open Value, the invoices are generated after receipt of a purchase order.
Notifications — Annual and Anniversary
Renewal notifications from Microsoft reminding Open Value customers of the renewal are sent:
Thank you and have a wonderful day,