On August 13th, I posted my VERY Important! CSAT Requirement For Gold Certified Partners Starting in October post here on the blog reminding you know about customer satisfaction survey requirement that is going into effect for Gold Certified Partners very soon and the steps you need to take to complete this. Today I am posting on this topic for two specific reasons:
As a reminder from my previous post, the CSAT Index Survey runs on four distinct periods throughout the year (see below), and it is important to note that you must have participated in a survey period that has been completed prior to your anniversary date:
As a reminder, here are the simple steps involved in getting your CSAT surveys going and posted:
For answers to questions about survey administration, customer lists, results, and more, review the frequently asked questions (FAQ). You can also Watch the CSAT Index Web Seminar to learn how the CSAT Index can help your organization effectively measure customer satisfaction and loyalty.
Thank you and have a wonderful day,
Eric Ligman – Follow me on TWITTER and RSS Global Partner Experience Lead Microsoft Worldwide Partner Group This posting is provided "AS IS" with no warranties, and confers no rights