Microsoft Senior Sales Excellence Manager - Eric Ligman

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All Microsoft Volume Licensing business systems are back online! Yes, including VLSC!

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All Microsoft Volume Licensing business systems are back online! Yes, including VLSC!

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I know this is the message you have all been waiting to see, and believe me, I am very happy to post it!  As of December 18, 2009 1:00 AM Pacific Time, all Microsoft Volume Licensing business systems are back online. 

  • Microsoft Volume Licensing Service Center (VLSC) – a customer site designed to manage licenses, download products, access product licensing keys and activate Microsoft Software Assurance benefits, all in one location.
  • Volume Licensing Contract Manager (VLCM) – electronic agreements are created and signed for commercial agreements supporting EA, Select Plus, and Select.
  • eMSL- Online Services ordering tool
  •  - a partner site that provides access to information about customer agreements and orders
  • MOET- a partner ordering tool

What this means is that orders for all Microsoft Volume Licensing programs can be submitted and processed, physical product will be shipped and delivered, and digital product is available for download.

Please submit agreements electronically via eAgreements for EA, Select and Select plus at or Open Value and Open Value Subscription at

We appreciate your continued partnership and thank you for your patience during this situation this week.

Update: Yes, we are aware that there are some scenarios still causing access challenges since this original post.  Please check the Blog for the latest updates, as several have been posted since this post was made.  You can also do a search on "VLSC" in the search box to the left to find VLSC related posts here on the Blog.

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Thank you and have a wonderful day,

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Global Partner Experience Lead
Microsoft Worldwide Partner Group
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    still displays no data to display so I can't active the Employee purchase program or the home use program.

  • @ Jason - Contact the VLSC Customer Support Center.  Contact information is at:

  • How do we add agreements to VLSC? - For the SMB space we tend to use Open Business agreements and there seams to be no way to add these online.

    None of the other websites listed seam to be of any use either for Open Business agreements.

    This is so frustrating to both partners and customers since it means that our customers can't use the software they have paid for and we can't charge them for it since they will want it working first.

  • Yeah, it's back up. How many times have I heard that. 3 freaking weeks I've been waiting.

    I don't know how many hours on the phone. Continual promises of my call being escalated and I still can't get to my NEW (the one I need) software licenses or downloads.

    No fallback to the old eopen site either.

    Why should I be suprised. Another let down from MS.

  • Back up? yes but where are all our licenses? Just an empty portal and no way to successfully add an agreement.

  • Can we just go back to the original eOpen site?

    The new site does not work, and it is certainly not the simplified streamlined site that was promised with the original "We heard you" notice.  Try reading the FAQ and then tell me it's simplified.

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