I received a great question from a Partner today and it is one that I am sure other Partners have run into and probably did not know where to ask it or how to find the answer, so I thought I would post it here for everyone. The question I receive is this:
“We have a client that has license in EOpen, but he does not know the email address used when it was registered. They are currently trying to look up their product keys to reinstall some software. Can you advise where we can go to help them out?”
Here are some options to help you in this situation:
I hope this helps you better understand how to help your clients in this situation now and in the future.
Thank you and have a wonderful day,
Eric Ligman – Follow me on TWITTER and RSS Global Partner Experience Lead Microsoft Worldwide Partner Group This posting is provided "AS IS" with no warranties, and confers no rights
You have entered incorrect information and have been locked out of registration as a security measure. Please contact support.
I'm one of those ones that apparently don't remember the email address, and I don't know the License ID either.
I emailed support because the phone lines were tied up.
Next time gang, have a better backup.
@ Susan - Was support able to help you when they replied to your email?