Microsoft Senior Sales Excellence Manager - Eric Ligman

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Latest update on Microsoft Volume Licensing Service Center (VLSC)

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Latest update on Microsoft Volume Licensing Service Center (VLSC)

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In an effort to keep you updated on the current status of the Microsoft Volume Licensing Service Center (VLSC) update, I am providing you with this update.  First, let me start by letting you know that we sincerely apologize to our partners and customers for the inconvenience that they have had during the upgrade improvements for the Volume Licensing Service Center (VLSC) site. We understand it is inconvenient and greatly value doing business with our partners and customers.  I personally appreciate all of the input and feedback I have received from several of you.

As part of an ongoing effort to improve the customer licensing experience , Microsoft recently upgraded the Microsoft Volume Licensing Service Center. In standard systems testing, we encountered an issue with the registration system. While the vast majority of partners and customers are able to access the system, there remain some customers who may be experiencing difficulties and it has taken us longer than expected to correct these issues.  We are taking all necessary steps to resolve the situation and we are working with each customer or partner to restore permissions if they can’t be resolved online.

The reason we updated the system:

  • For partners that work on behalf of customers:
    • Moving all customers to one experience: Historically, partners and customers may have accessed different web locations depending on which licensing program they participated in. Over the last year, Microsoft has slowly integrated multiple websites to help make it easier for partners and customers to manage and track their licensing information.
    • Historically, partners accessed information on customers behalf on the web sites. They can continue to provide this service after the customer grants permission rights. While it may be inconvenient, the customer is legally responsible for the terms and conditions of the agreement and this protects the organization’s assets and confirms that a partner is representing on behalf of the customer. As part of the system upgrade, both the customer email address and partner email address can be included on the order when it is submitted so both have permissions. Through VLSC, the customer can add the partner as an administrator or the partner can request access to the agreement.
  • Valid business email address: A Windows Live ID and a valid business email are required for registration and access to licensing information. The new site experience requires the customer to validate the business email using an invitation email from Microsoft. This industry-standard enables more secure permissions that protect customers’ data. If a customer did not have a valid email addresses before, or they’re having difficulty remembering that initial email used, they may have to contact the customer service center for help. Microsoft is working with each impacted customer or partner to restore permissions if they can’t be resolved online.
  • Viewing licensing IDs: Customers may need to request administrator privileges within their organization before they can view agreements. This is something customers can easily do by logging in to VLSC, and clicking on settings to request permissions.

As with any new experience, we anticipate that many partners or customers may have questions, which can cause a longer than average hold time in some regions. We apologize for this inconvenience.  Most partners and customers are accessing the site to track, manage and use their licenses and we increased customer service staffing to help partners or customers when they call or email us for support.

Here are some resources for you that may also be helpful:

As I mentioned above, we are absolutely committed to helping our Partners and customers have a positive experience working with us, including while we work through the VLSC update process.  If you have gone through the steps listed in the above update and still are having access issues for your agreements, I’d love to hear from you on the details.  Here’s what to do:

  • Submit a comment to me below and include the information listed here (Don’t worry, I will not publish any comments with this information, so it will be submitted to me and no one else will see it):
    • If you are the customer trying to access your licensing agreement:
      • Company name listed on agreement
      • Your name & title
      • Company address listed on agreement
      • Your phone number
      • Your email address
      • Your Windows Live ID
      • Agreement number you are having issues with
      • When the agreement was purchased (month and year are fine)
      • Issue you are having
    • If you are the Partner who sold the agreement and are trying to administer your client’s agreement:
      • All of the information listed above but also include:
        • The contact name, phone, and email address of the contact at the client responsible for the agreement
        • Your company name & address
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Thank you and have a wonderful day,

Eric LigmanFollow me on TWITTER clip_image001and RSS clip_image002
Global Partner Experience Lead
Microsoft Worldwide Partner Group
This posting is provided "AS IS" with no warranties, and confers no rights

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  • Microsoft is looking for customers and Partners for VLSC usability feedback.  If any of you are interested, you can sign up today: http://bit.ly/8YNHgQ

  • @ Alex S - Can you please provide the information requested above so I can take a look into your situation?

  • This new site is just one problem after another. Please bring back the old E-Open site, it was slow but at least it worked. We lost all our SA for every license. All our licenses are now split up between 3 different Live ID accounts. We also cannot add new aggreements. The site says we have 12 pending agreement requests but nothing shows up on the approval page. Whoever redisigned this site should be fired.

  • @ Bill O - Can you please provide me the information requested in my post and I am happy to look into it.

  • @ J.P. - Can you please submit the information requested in the post above and I am happy to look into it.

  • @ J.P. - Your comment was submitted to my Blog post at: http://bit.ly/4EiLF6.  This is the post I am referring to.  At the bottom of the Blog post I have some data points that will enable me to look into the situation.

  • @ J.P. - I believe you will see your request has gone through within the next 12 hours or so.

  • @P Paddock - Can you please submit the information requested in my Blog post above so I can take a look into it?

  • @ Jim Collis - Can you please include your Live ID along with the Authorization Number for the agreement you sent in?

  • @ Ben McD - Can you please send me the information requested in the Blog post above so I can look into your specific case?

  • I can SEE,,,I can SEE...!!!

    Thank You...

    Your assistance was and is greatly appreciated.

    PS.

    I really hope you don't have to do this one at a time for everybody in the future....

  • I just tried to login today and cannot access the site. I tried with 3 different business email addresses and none of them worked. i confirm, login and i have nothing but grayed out options with locks on them. Some how i have been locked out of my own licenses and I am the admin. I have no faith in getting any response from support. I need access ASAP.

  • @ Chris - Can you please submit the information requested in my Blog post above so that I can look into this?  Your comment includes no information that allows me to help you or look into your situation.

  • @ Rob P - Thanks for the comment.  You did not supply any means to contact you at for any follow-up.  Would you mind submitting an email address &/or phone number for follow-up?

    Thanks - Eric

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