Thank you to those of you that contacted me regarding challenges you were having with the Microsoft Volume Licensing Service Center (VLSC) based on my previous post. I am very happy to hear that many of you have had your issues resolved and that you are now able to access the VLSC site and licenses. In an ongoing effort to keep you updated on VLSC, here is an update for you.
Thank you for your continued support as we work on the issues affecting the Volume Licensing Service Center (VLSC). We realize this has been a frustrating experience, and again wish to express our appreciation for everything you have done. We continue to make progress identifying customers and partners impacted by the upgrade, and solutions have been implemented. We have also increased customer service staffing and added new tools and training to help address issues faster. We encourage you to check the VLSC page on the Microsoft Partner Network for regular VLSC updates and refer your customers to the VLSC homepage on Microsoft.com.
In this update we want to provide more detail in three areas:
1. Business process change for resellers
2. Support Process for Open License Customers and Partners to change their e-mail address in VLSC
3. Training and resources
The Training table below summarizes the main training options:
Partners: To access a comprehensive page for Partners that includes recent updates and resources please go to the VLSC resource page on the Microsoft Partner Network
Customers: To access a comprehensive page for Customers that includes recent updates and resources please go to the VLSC Manage my agreements page on Microsoft.com/licensing
*Please note: the VLSC training deck and user guide are localized in 12 languages. More VLSC resources will be localized over the coming days.
How to Escalate
To ensure your inquiry is handled efficiently use the existing infrastructure:
We realize this has been a frustrating experience, and again wish to express our appreciation for everything you have done. We will continue to bring you updates as we move forward, including information on an upcoming VLSC Live Meeting session we are scheduling right now. Please continue to provide your feedback to us as it is valuable information in helping us to ensure all of our Partners and customers are able to access and have a positive experience with the Microsoft Volume Licensing Service Center today and moving forward.
Thank you and have a wonderful day,
Eric Ligman – Follow me on TWITTER and RSS Global Partner Experience Lead Microsoft Worldwide Partner Group This posting is provided "AS IS" with no warranties, and confers no rights