If you have followed my blog for any amount of time, you know that getting feedback from you and understanding your experiences with the Microsoft Volume Licensing Service Center site on an ongoing basis has been something I have been very focused on.  Now, here is another opportunity for you.  Are you interested in participating in a usability study for Microsoft’s Volume Licensing Service Center (VLSC) website in order to be able to provide direct feedback and input to us on your experience?  Here is your chance.

The Microsoft Customer & Partner Experience (CPE) team would like to interview customers and resellers/Partners in the process of using the Microsoft Volume Licensing Service Center (VLSC) to learn more about your experience. As you may know, VLSC is an online tool for managing Microsoft Volume Licensing program agreements, downloading licensed products, and accessing volume license keys.

We are looking for people from around the world, both from businesses that are Microsoft customers as well as those that are Microsoft Partners, to participate in these sessions.  During these sessions (approx. 1 hour) we will talk with you and record your screen activity as you perform various tasks on the VLSC site.  You will be able to provide direct feedback and input to us about your experience, feedback, and suggestions throughout these sessions.  Also, there is no need to come in to our offices for these sessions!  To make it even easier for you to participate, we will conduct these sessions by phone and Microsoft Live Meeting, so that you can participate from the comfort of your own office.  All you need is a phone (or computer headset), a PC, and a high-speed internet connection.

If you would like to volunteer to participate in one of these sessions, please submit your information through this brief survey online.  If you qualify for the study, we will contact you to schedule the call sometime no later than March 15th, 2010.  As always, your input and feedback is very important to us, so thank you in advance to all of you that sign up to take part in this VLSC usability study.

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Thank you and have a wonderful day,

Eric LigmanFollow me on TWITTER clip_image001and RSS clip_image002
Global Partner Experience Lead
Microsoft Worldwide Partner Group
This posting is provided "AS IS" with no warranties, and confers no rights

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