The Microsoft Volume Licensing Service Center (VLSC) will release new improvements in November, 2010. We have reached out to many partners and customers around the world through Live Meetings, interviews, hands-on usability studies, forums, and events to gather input and feedback on how to improve the VLSC.  We take this feedback seriously and are continually incorporating suggestions into the VLSC.

Improvements coming in November include:

• Offline access to licensing and relationship summaries.
• Enhancements to the Add Open License functionality. Introduced in April 2010, the Add Open functionality allows resellers to act on behalf of their Open License end customers to manage their licenses and provide downloads and keys. Changes will include:
  • Resellers will be granted automatic access to the Authorization/License in the VLSC if their business e-mail address is included on the Open order form as the reseller.
    • You may remember my earlier post about being sure to provide the correct contact information for your customer AND your correct information as the reseller when placing Volume License orders.  If you are not providing your email address as the reseller in the “Reseller address” field when placing your Open License orders with your Microsoft Authorized Distributor, be sure to start doing so right now.
  • Customers can request that reseller access be denied through a 1-click link on an e-mail notification.

We will be communicating more details and providing training materials in October. Additional information and resources for learning about the VLSC can be found on the Microsoft Partner Network VLSC page.  I’ll be sure to bring you more updates through my community communications as well.  If you are not subscribed to these yet (or aren’t familiar with them), you might want to take a moment and do so below: 

Please note that the final release date for these VLSC updates is subject to change.

Thank you and have a wonderful day,

Eric Ligman – Follow me on TWITTER, LinkedIn, and RSS and see “What I’m thinking”
Global Partner Experience Lead
Microsoft Worldwide Partner Group
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