I recently received an inquiry from a partner that I thought I would share here with you all, in case any of you have this same question. Here was the inquiry I received:
“Eric, I recently received your partner satisfaction survey in my inbox and I was wondering, how honest should I really be? I know you guys are asking for feedback, but I don’t want to get into trouble or get anyone there into trouble over something we’re not happy about.”
I’ll share with you the answer that I shared with them, so you too know how to approach the satisfaction survey. Here are some facts:
I point out these facts because I want you to understand the importance of the GRS survey and why it is so important for you to take the opportunity to actually complete they survey if you receive it, and to reiterate to you how incredibly important it is that you are 100% completely open and honest with your input and feedback to us in the survey. We want the truth, the whole truth, and nothing but the truth. Why is this so important?
When it comes to the open ended questions where you can provide full commentary feedback, please use these. When you do, please be specific and direct. If there is something you like or dislike, tell us specifically what it is and specifically your suggestion on how to make it even better or to fix it. For instance, while we love to hear things like, “Microsoft rocks!” please take it one step further and tell us WHY you think Microsoft rocks so we can do more of it. Also, while we never look forward to seeing, “Microsoft sucks!” unless you tell us WHY you think Microsoft sucks, we can’t help address the area of concern. Please be open, be specific, and be honest. Each and every single verbatim comment we receive is read, re-read, and re-read again by leaders and teams across the company.
As for the “do you really want to hear this?” question, the answer is absolutely, 100% yes. As for the, “Someone told me I should answer this way,” comment, why is anyone telling you how you feel? Answer the survey on behalf of you and your company, openly and honestly. Make no mistake, this is your opportunity to have your voice heard, and it is heard by people at all levels within Microsoft, all the way up and through our Executive leadership team. Please don’t waste that opportunity by either not responding to the survey or by not being 100% open and honest about the things you love and don’t love about working with Microsoft. After all, it is there to help us learn how to be the best company to work with for our customers and partners around the world. Thank you in advance for taking the time to share you open and honest feedback with us in the GRS survey.
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Thank you and have a wonderful day,
Eric Ligman – Follow me on TWITTER, LinkedIn, and RSS and see “What I’m thinking” Director, Worldwide Partner Experience Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights
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