Last summer, I put up the Record revenues and satisfaction with Microsoft partners! Satisfaction survey is just around the corner and we’re ready for another great year together post here on my blog talking about the incredible results we received from you, our Microsoft partners and customers around the world, in response to our semi-annual Global Relationship Study (GRS) Survey that we send in the Fall and Spring timeframes. In that post, I shared several tips for you on how to ensure your contact info was up to date and in order to ensure you had the best chances of being included in our GRS Survey so that you too could share your specific input and feedback with us on how satisfied you are with your Microsoft relationship at this time. Then in October, I shared with you the The truth, the whole truth, and nothing but the truth post, where I provided some insights into the survey itself, topics covered, the importance of open and honest feedback (give us the good, the bad, and the ugly), and the importance of detailed input and feedback you can provide to us through this survey. One example I shared was:
“When it comes to the open ended questions where you can provide full commentary feedback, please use these. When you do, please be specific and direct. If there is something you like or dislike, tell us specifically what it is and specifically your suggestion on how to make it even better or to fix it. For instance, while we love to hear things like, “Microsoft rocks!” please take it one step further and tell us WHY you think Microsoft rocks so we can do more of it. Also, while we never look forward to seeing, “Microsoft sucks!” unless you tell us WHY you think Microsoft sucks, we can’t help address the area of concern. Please be open, be specific, and be honest. Each and every single verbatim comment we receive is read, re-read, and re-read again by leaders and teams across the company.”
Well, it is that time of year again, and the Spring GRS Survey is currently in market, which means it is one again your opportunity to let us know how you feel about your working relationship with Microsoft and how we are doing in providing the best possible experience for you. And yes, even though I left my role as Partner Satisfaction Lead, as I stated in my going away post, I personally, and the leadership of Microsoft, still highly value the input and feedback that our partners and customers around the world share with us as a company, and your participation in the GRS Survey is a critical component of that. Please take this opportunity to give us your unfiltered direct, open, and honest input and feedback through the GRS Survey, including utilizing the free-form input questions where you can share any input and feedback with us. (Yes, you could even enter in something like, “So glad I don’t have to deal with that Ligman guy anymore since he moved back to the U.S. Team!” if that reflects your open, honest feedback.)
As noted in my Record revenues and satisfaction with Microsoft partners! Satisfaction survey is just around the corner and we’re ready for another great year together post, if you have a Partner Account Manager (PAM) or Tele-Partner Account Manager (TPAM), your company is on the list to receive the GRS Survey. If you haven’t seen it yet, be sure to check your junk mail folder to see if you inadvertently filtered it out. The survey comes from “Microsoft Feedback (firstname.lastname@example.org),” so take a look for that alias, and be sure to add it to your “safe senders list” in the future to make sure it does not get blocked in the future. If you do not have a Partner Account Manager (PAM) or Tele-Partner Account Manager (TPAM), your company is part of a random selection pool that may or may not receive the GRS Survey in any given round. To increase your probability of being included in future waves, be sure your contact information is correct in the systems, and I have shared tips on how to do this in my Record revenues and satisfaction with Microsoft partners! Satisfaction survey is just around the corner and we’re ready for another great year together post.
Thank you in advance to all of you for taking the time to provide us with your input, feedback, insights, and thoughts through your participation in our GRS Survey!
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Thank you and have a wonderful day,
Eric Ligman – Follow me on TWITTER, LinkedIn, and Facebook Sales Excellence Program Manager Microsoft Corporation This posting is provided "AS IS" with no warranties, and confers no rights