Microsoft Senior Sales Excellence Manager - Eric Ligman
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It's time to let Microsoft know how you really feel, so don’t hold back!
Last summer, I put up the Record revenues and satisfaction with Microsoft partners! Satisfaction survey is just around the corner and we’re ready for another great year together post here on my blog talking about the incredible results we received from you, our Microsoft partners and customers around...
22 Mar 2013
The truth, the whole truth, and nothing but the truth
I recently received an inquiry from a partner that I thought I would share here with you all, in case any of you have this same question. Here was the inquiry I received: “Eric, I recently received your partner satisfaction survey in my inbox and I was wondering, how honest should I really be? I know...
9 Oct 2012
Record revenues and satisfaction with Microsoft partners! Satisfaction survey is just around the corner and we’re ready for another great year together.
Over the past few weeks you’ve probably seen and/or heard some very exciting sets of results shared out by the leadership here at Microsoft, all which point to a great year with our partners. Now, it’s your chance to help tell us how to make it even better again this year! On July 19th we announced that...
31 Jul 2012
Your opportunity to review my performance, because your opinion matters!
As we are now approaching the end of another fiscal year here at Microsoft (I know, hard to believe, isn’t it?!?), I am once again coming to you, the community that I have the sincere pleasure of interacting with each and every day in my current role as Director of Partner Experience here at Microsoft...
16 May 2012
What you may be missing: Resources from March 2-9 and who’s sharing what
From week to week, I share a bunch of different content across a multitude of my various online presences, such as through my blog , my Twitter account , my LinkedIn account , and my Facebook account . Across these different online resources, the content shared is not always the same, nor is everything...
12 Mar 2012
I’d love your votes in the SMB 150 2012 SMB Awards! Here’s how you can vote.
This year, SMB Nation and SMB Technology Network are holding the second annual “SMB 150 Awards,” which are designed to select and recognize the top 150 influencers in the SMB channel. This year, I am honored to be nominated as a candidate for the SMB 150 Awards. One of the things I truly like about the...
6 Mar 2012
Join us for the next Microsoft Partner Network Interactive Leadership Forum – Dec. 6th
Last spring we kicked off the first ever Microsoft Partner Network Interactive Leadership Forum which gave you, our partners, the opportunity to join us for a live online session with the leadership team here in Redmond to hear the latest and to ask your questions directly to them. Well, the next Microsoft...
23 Nov 2011
Where do those questions and the feedback come from?
Yesterday I was asked a (rather ironic) question by a partner that I thought was a perfect topic to put up here in case any of you are wondering the same. The question went like this: “I subscribe to your blog and have seen several of your posts talk about the subject coming from a question (or feedback...
7 Oct 2011
It’s National Coffee Day! Some free and discounted coffee offers for you today.
Ok, so this one may not be directly business related; however: Yes, I’ve been known to enjoy a cup of coffee now and then (yeah, yeah, maybe more than one…) Being from Seattle (you know, the place that literally has Starbucks stands in the parking lot in front of another Starbucks, seriously), it’s practically...
29 Sep 2011
The final 24 hours to provide your feedback on my performance
Back on June 14th, I put up my Your chance to review my performance, because your input counts! post here on the blog where I announced that once again, you would have the opportunity to be a part of my annual review process here at Microsoft by enabling you to provide input directly into my annual review...
29 Jun 2011
Your chance to review my performance, because your input counts!
It is hard to believe that another year has gone by already. No, not a calendar year, but for those of you familiar with Microsoft’s fiscal year, you know that our year runs July 1 – June 30. As such, we are now approaching the end of our fiscal year and once again entering into our annual review season...
14 Jun 2011
Welcome some new groups, and a new look, to the Microsoft Partner Info Mobile App!
Since announcing the Microsoft Partner Information mobile app on Monday , it has been fantastic to see the feedback, input, and responses from partners all over that have downloaded and installed the app. (installed in over 20 countries in the first 48 hours!) In that initial post, I asked you to provide...
27 May 2011
Do you want to see product feeds included in the Microsoft Partner Info mobile app? Let me know here!
Earlier this week, I announced the launch of the new Microsoft Partner Info Mobile App , available to partners around the world to bring information, resources, and more directly to them right on their phones. In that announcement, I mentioned that the launch version did not include any product team...
26 May 2011
Microsoft Partner Information, right on your phone. A new social app.
Bringing partners information they want and need in an easier way has always been on ongoing effort of mine. In my current role as Director of Worldwide Partner Experience, that passion continues, and today, I am happy to announce the next step on that journey! Recently, during the Interactive Leadership...
23 May 2011
Give Microsoft feedback on our web interfaces and portals and earn $100
Over the past few years, I have been sharing many stories and examples here on the blog of updates and changes that Microsoft has made to various programs, interfaces, and more based on direct input and feedback from you, our partners. Well, here is another chance to have your voice heard directly in...
5 Apr 2011
Simplifying your Microsoft Partner Network Portal Experience – Your input is important
Earlier today in my The new Microsoft Partner Network is here! post, I mentioned that here at Microsoft, we are continually working to enhance your experience with Microsoft, to make it easier to do business with Microsoft, and to simplify your navigation of and access to resources and benefits from...
1 Nov 2010
Thank you, I appreciate it.
They are two small words, but ones that too often are not said, “Thank you.” Well, I want to take this opportunity to specifically say, “Thank you,” to all of you that took time (even if it was only a few minutes) to take part in and submit input on my performance this past year. It’s that...
19 Aug 2010
Great customer service, the ultimate goal
In my role as Partner Experience Lead here at Microsoft, driving towards the highest partner satisfaction is always a top priority. (and believe me, “ driving satisfaction” is literally a daily activity .) At Microsoft, CPE (Customer & Partner Experience) is something we work very hard at every...
5 Aug 2010
And now, back to business…
Wow, how time flies! For those of you wondering why it has been so quiet here on the blog, on my Twitter account , and from me in general, it’s because I have been out and now it’s time to get back to business… Three weeks ago I was in Washington D.C. with ~10,000 Microsoft Partners from...
2 Aug 2010
Where to watch at WPC10
For any of you that have been to a Worldwide Partner Conference in the past, you know that the amount of information coming out of the conference is incredible! Whether it is announcements, facts and figures, offers, interesting tidbits, resources, etc. there will be a lot shared at WPC. ...
9 Jul 2010
Review my performance – Your input counts!
For any of you that have been following me over the years, you know that I have been very open about my goal in my role to help increase the satisfaction of Microsoft partners around the world in working with Microsoft through things like: helping provide information of value and interest, providing...
9 Jun 2010
The end of my 10 years at Microsoft
It’s hard to believe it’s over. Ten years ago, the very first day of the new millennium, I made the switch from being the owner of a Microsoft Partner company to join Microsoft as an employee in their Midwest area headquarters in Downers Grove, IL. This decision came as somewhat of a surprise...
4 Jan 2010
Microsoft Customer Service comes to Twitter – Check them out @MicrosoftHelps
Yesterday I posted about Microsoft CPE and how Microsoft is continually striving to improve it’s service and the experience for our customers and Partners around the world. For those of you that have been following the various online resources that Microsoft has been adding such as blogs , newsgroups...
15 Oct 2009
Microsoft CPE – Working to Increase Customer and Partner Satisfaction and Experience
Back in October of 2008, I put up my, “ Parting is such sweet sorrow… Again. (It is time to move on) ” post announcing that I was moving on from the Microsoft U.S. Team over the Microsoft Worldwide Team to expand my coverage beyond the U.S. and focus on CPE (Customer and Partner Experience), specifically...
14 Oct 2009
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Microsoft Senior Sales Excellence Manager - Eric Ligman
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