The Washngton Post today has an interesting online transcript of a discussion between consumers and company execs to discuss customer service in the communications industry. Included were execs from Cingular Wireless, Cox Communications and Verizon. This was a follow up to an article that ran in August in the Post...
Consumers Frustrated With Static on the Service Line
Qwest, Microsoft to Offer Web-Phone Service
Qwest and Microsoft are teaming up to provide small businesses with Internet-based phone services, in another sign that Microsoft is trying to break into the telecommunications business.