Satisfy Me

A blog by M3 Sweatt with thoughts on time, technology, products and services at Microsoft
Blog - Title

August, 2006

Posts
  • Satisfy Me

    Gotta problem with your Mac? Email Steve Jobs

    • 9 Comments
    In his post this week " When bad customer service turns good ," Ted Lee highlights how when he sent his fairly new Macbook Pro in for service, techs promised it would be back by the end of this week. When that wasn't happening due to a missing part, this...
  • Satisfy Me

    From the Expert Zone: Xbox 360 as a Media Center Extender

    • 8 Comments
    Got a call this weekend from friends who finally took the plunge and brought home a new Xbox 360 . They already have a Media Center PC and they wanted to know how to configure their new game machine as a Media Center Extender . My response: why read...
  • Satisfy Me

    Internet Access in Japan: 100 Mbps FTTH for $36 a month

    • 6 Comments
    A few months ago I talked about how residents in Hong Kong can find 1 Gigabit residential internet access for about four times what we see in the States , about 200Mbps for around $40. Now in Japan, Martyn Williams reported in Networkworld recently...
  • Satisfy Me

    Help on making movies with Movie Maker 2

    • 5 Comments
    Alfred Thompson blogged today about this "how to" video on YouTube (nod of thanks to Alex's blog ) that goes through how to make a movie with Windows Movie Maker 2 (aka MM2). It's amazing what you can accomplish with this simple, free app. I use other...
  • Satisfy Me

    LifeCam support and online KB articles

    • 4 Comments
    I received a notice that the LifeCam VX-3000 should arrive today. I ordered the VX-3000 as I don't think that I need the 5MP camera feature , but I may find that I'm wrong. I have heard a couple of people running into configuration problems related...
  • Satisfy Me

    IFPI: Record companies spend more on R&D than software companies

    • 3 Comments
    I received a note this summer regarding my post on digital music sales earlier this year: they noted that the IFPI's CEO and Chairman IFPI, John Kennedy, said that... "as an industry, (record companies) spend more on research and development than...
  • Satisfy Me

    Update: IVR Cheat Sheet is now the "gethuman database"

    • 3 Comments
    A few months ago I wrote about Paul English's IVR Cheat Sheet, which is a great resource for getting to a live person when you're seemingly stuck in an automated operator call system. "IVR" means interactive voice response, those core of those automated...
  • Satisfy Me

    Back on the Customer Satisfaction blog

    • 3 Comments
    Back on the blog, after being AWOL the last week or so unexpectedly. Last week I was out of the office and off the broadband loop due to a death in the family. Why is this important for the blog you ask? One of the reasons I do what I do was in part...
  • Satisfy Me

    Please, it's not "Googled" but "run a Google search"

    • 3 Comments
    Frank Ahrens of The Washington Post writes today (registration required, also picked up in the Seattle Times ) that "Google goes the extra mile and provides a helpful list of appropriate and inappropriate uses of its name." "In July, The Washington...
  • Satisfy Me

    LifeCams: Windows Messenger Live cameras

    • 3 Comments
    A new section in the MS Hardware section of our web site today: all about digital communications with the two new USB2, high-speed LifeCams, the LifeCam VX-3000 and the LifeCam VX-6000 . (Previously blogged here .) The features page on the new cameras...
  • Satisfy Me

    Not just planners: what you can learn at Apple Stores

    • 3 Comments
    Scoble wrote yesterday that " if I were a product planner, I’d be hanging out at Apple stores ." "If I were planning a new Web product I’d send teams of people to Apple stores all over the world to do market research and just hang out in the stores...
  • Satisfy Me

    Disney: Free Net TV nets "37 million downloads, 1 million visitors a day, 1.5 billion page views"

    • 3 Comments
    Last week, CNET News reported that Anne Sweeney, president of the Disney-ABC Television Group, said that their effort to provide current, popular shows has been a success, saying that “free, ad-supported shows are attracting a younger audience that's...
  • Satisfy Me

    Businesses call you with Windows Live Call Beta

    • 2 Comments
    Talk about being slow to the game... you know you missed the press release when your eight year old calls you and asks "hey, what's this thing that I found on Windows Live?" When you search for a business on Windows Live Local , click on the business...
  • Satisfy Me

    How to complain (and get results)

    • 2 Comments
    Thanks to the associate who sent the link this morning to the article in today's Seattle Times, "Firing of an e-mail? Make sure of your aim," which offers a look at how an email exchange that lacks clarity can raise someone's ire. (This in response to...
  • Satisfy Me

    Blake's 'Ultimate List' of Microsoft Software and resources

    • 2 Comments
    Blake Handler has posted posted on his Spaces blog his "Ultimate List of Free Windows Software from Microsoft." "Microsoft has over 150 FREE Windows Programs available for download -- but finding them all is extremely difficult. Until now, thanks...
  • Satisfy Me

    Slate on "The Myth of the Living-Room PC"

    • 2 Comments
    Thanks for the IM with the article in Slate this week on "The Myth of the Living-Room PC." From the article: "McCracken says most homes are consolidating around a two-hub model. A PC (or Mac) with some multimedia features anchors the home office...
  • Satisfy Me

    Friday link: Slate on the coolest coolers

    • 1 Comments
    A blast from the past (ok, July 4th), as the heat wave is keeping it hotter than ever in many cities across the States and Canada this week... the heat wave continues but I heard that it should start to cool down by Sunday in some parts. So for a hot...
  • Satisfy Me

    Peter Cullen on balancing Internet privacy with safety

    • 1 Comments
    Today the Seattle PI Seattle PI Newspaper has an article that includes a few words of wisdon from our own Peter Cullen , our Chief Privacy Strategist. The article provides some insight from a recent lunch in Seattle where people gathered to hear feedback...
  • Satisfy Me

    Friday Link: Rick Mercer's "Talking to Americans"

    • 1 Comments
    Leave it to boingboing to bring us a post on Rick Mercer's CBC special, "Talking to Americans ." Rick is one of Canada's great satirists, and his show is the highest rated comedy special in Canadian television history, reaching 2.7 million viewers in...
  • Satisfy Me

    Eating Dogfood with Energizer, link to case study

    • 1 Comments
    We often talk about the importance of eating our own dogfood . See this article from News.Com on "Managing desktops the Microsoft way," which describes the effort Microsoft took on to manage desktop PCs at Energizer . Steve Ballmer discussed the effort...
  • Satisfy Me

    Lewis Black on Poor Customer Service

    • 1 Comments
    In this month's Fast Company, there's an article with comedian Lewis Black and his experiences as a customer, illustrating the good and the (all too often) bad. In the article, he offers the Rage Curve, an analysis of "what drives people nuts about automated...
  • Satisfy Me

    Where are your files archived? Is "Live Drive" coming soon?

    • 1 Comments
    A few months ago I was lamenting and thinking of an easy-to-use, online storage in the cloud service: "Give me a file share in the cloud where I can regularly back up critical files (photos, email and contacts) off-site... and make the files (or at least...
  • Satisfy Me

    Pluto's out: will Rhode Island be designated a "dwarf state"? (Friday humour)

    • 1 Comments
    As was widely reported, the International Astronomical Union voted to remove Pluto's designation as a planet in the solar system. Now, it's considered a " Dwarf planet ." Note that the IAU has not updated their official page page on the topic of Pluto...
  • Satisfy Me

    Nettwerk's Terry McBride on ProTools mash ups

    • 1 Comments
    I got a kick out of this interview -- Canada's Killer of Major Labels in Wired -- with Nettwerk's Terry McBride. His whole approach of letting the equivalent of influencer customers play with Nettwerk's bands original ProTools files and audio recordings...
  • Satisfy Me

    Of interest & Links: FAS' intern site on Preparing for a disaster

    • 1 Comments
    Last year I blogged about being prepared for a disaster . Tonight a reader sent me a link to on boingboing's entry on the new ReallyReady web site (created by a summer intern at the Federation of American Scientists) which "beats the Department of Homeland...
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