A few months ago I wrote about Paul English's IVR Cheat Sheet, which is a great resource for getting to a live person when you're seemingly stuck in an automated operator call system. "IVR" means interactive voice response, those core of those automated systems that handle inbound and outbound call center telephone traffic, hopefully routing a caller to the right department.

Update: you can now find the IVR Cheat Sheet here on his new web site, http://gethuman.com/.

You can still get through to the live operators through Microsoft's main number (listed on his site as 800-936-5700) by dialing/pressing 0.

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