Many thanks to my friend in support for the link to which covers the good, the bad and the ugly of customer service:

"All customers have experiences. Some of them are good. Some of them are bad. All of them matter. organizes the world's customer service stories."

If you've ever wondered what the inside of an international call center looks like, you're in luck. Also of interest on the site: the BuzzCustomer Rant of the Week.

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