In the mailbag this long holiday weekend morning...

"I have run in to a problem with my Microsoft software... How can I contact Microsoft Customer Service?"

First, if the problem or question is related to software or products you purchased through a Microsoft OEM (Original Equipment Manufacturers) as part of a bundle, then you should first contact that company. Microsoft OEMs include companies such as Acer, Dell, Compaq / Hewlett-Packard, Gateway, Lenovo, Samsung, Sony and Toshiba (among others). This includes questions you have on using the operating system that was pre-installed on your PC (XP or Vista) as well as any software or accessories that came in the bundle.

If the questions or support involve a Microsoft product that you purchased seperately (not part of a computer bundle), then I suggest that you visit http://support.microsoft.com/ for general information.

From the Microsoft Support site...

For information about replacement manuals, disks, drivers and service packs, product orders, policies related to copying software on additional computers, licensing, and product registration, Microsoft Customer Service is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. Pacific time. To contact Microsoft Customer Service, call (800) 426-9400.

To register your product and to find information about product registration issues, visit the following Microsoft Web site: https://register.microsoft.com

Other support options

  • Contact Microsoft - Phone Numbers, Support Options and Pricing, Online Help, and more.
  • Customer Service - For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups - Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.

If one of these links don't address your issue, please visit the Online Support Page to start an email support incident or call (866) 833-7088. In the States we offer varying levels of support: for example, for Windows XP Home SP2, you receive to no-charge support requests and
no charge installation support by phone. (Visit the page for contact numbers in regions outside the US.) 

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