Of interest: ZDNet 's Mary Jo Foley spoke with Satya Nadella, in charge of the Search & Advertising Platform Group, in her post today What’s next on Microsoft’s search agenda? ... "Nadella, who was named as the head of Microsoft’s combined Search...

Amy Conn-Gutierrez has an article in the Dallas Morning News on how companies are struggling in their definition of customer satisfaction. "Customer service isn't what it used to be. That's a lament expressed by many consumers, convinced that a...

Earlier this year, Seth Godin spoke at part of the Authors@Google series, talking about his book "All Marketers are Liars". It's worth viewing, downloadable from Google Video as an .avi file. There are a number of memorable moments and thoughtful quotes...

An article of interest on CRM Buyer.com from Rich Tehrani of Customer Interaction Solutions. He asked Marc Benioff of Salesforce.com "what he thought about all of the consolidation in the market..." Marc Benioff said that "organic growth is slowing...

In MSN Tech & Gadgets (love that subsite) there's an informative post from by PC World columnist Lincoln Spector on the " Best Products for Streaming Audio and Video With Ease ." "Want to watch your movies in the bedroom or listen to your albums...

As I mentioned earlier about my listing on Facebook , the good folks there have fixed the "invalid characters" in my name. My thanks to Clive at Facebook for his help. Contrary to popular belief, "3" is not an invalid character, 'though I've had my...

Yes, I am a Spinal Tap fan for many years. I've had the pleasure of seeing the band perform live in concert and (!) met them in person. Now here's their clip from Live Earth on MSN: http://entimg.msn.com/i/ExperienceData/p1-7/us/x.htm?sh=LiveEarth&ep...

How did I miss this announcement yesterday? (No, not the nearly $1B that SharePoint Server sales generated so far ... just north of $800M to be exact.) Oh, that's right... Work. Xbox 360 HD DVD Player Moves to $179, Adds Five Free HD DVDs ...

This question came today from Kim, drowning under a mountain of email... "I'm getting a lot of email at work and at home. Are there some strategies and features you recommend in Outlook for managing email?" As noted, I like lifehacker and particularly...

On Xbox.com... the AskXbox interactive agent , "your way of getting fast answers to your Xbox service and support questions, seven days a week 24 hours a day" for the original Xbox and Xbox 360. You can get a list of topics by typing "?" or "TOPICS."...

Our Xbox 360 is on the way to the repair facility. As noted previously, we have an Xbox that displayed the dreaded red flashing lights on the Ring of Light on Friday the 13th . Last Thursday, four days after placing my call to customer service, a box...

My friend Joel asks... "I'm also looking for a bluetooth mouse to replace the bluetooth mighty mouse that came with my iMac..." Is there a good Microsoft Bluetooth mouse that will work with the Mac? As for a Bluetooth mouse there's the Wireless Laser...

I enjoy Jane Wells' blog and live reports on CNBC. This week she looks at poor customer service (sorry, she labels it "hellish "). A friend of Jane's Andy signed up with satellite internet service provider WildBlue.net ... "Barnett signed up...

More bogus electronic greeting cards in my mailboxes, but luckily Hotmail and Outlook catch most if not all of the offending mail... supposedly from "a friend." Some friend. I've never heard of the sender. My ISP catches many bogus mails as well in their...

Letting out a deep breath... Today in Todd Bishop's Microsoft Blog , Todd covers that Microsoft confirms 'Windows 7' due in 3 years . "At an internal meeting for its sales force this week, Microsoft confirmed the code name and approximate timing...

OK, I'm now on Facebook (following my long-standing stint on LinkedIn ...) given the ad partnership we have with this partner (and providing tools such as the Facebook Dev Toolkit ). Not all rosy... Microsoft You have no friends at Microsoft...

If you don't read http://blog.jonudell.net/ , you might consider adding it to your blogroll. Of interest is one of his latest posts on how Facebook wants to know how you’re connected to people , and how one seemingly logical choice is missing... ...

In his post on Not-So-Friendly Greeting Cards , Brian Krebs of the Washington Post calls out the rise of fake online greeting cards that can install keystroke loggers on to your computer, rather than delivering what you thought to be an innocent e-card...

I extracted this from a comment on a previous post , and a question I receieved this weekend from a neighbour: "I upgraded to Vista, but found that some of my applications I used on Windows XP don't work... How do I run Windows XP compatible applications...

An interesting article on ABC News' website, Call Center Confessions , in which customer service agents discuss the ups and downs of providing Customer Service, "from death threats to fetish callers." "The angry customers who cursed at her were bad enough...

Of interest... Kevin Turner is featured in a CNET News article from Ina Fried... What are some of the things on your road map for the year? What are your main priorities right now? Turner: I'm working hard on making sure we're winning customers, and that...

This evening I came home and decided to go through the chore of attaching my old scanners and printers to my family Windows Vista machine. I was ready to bid adieu to the family for the rest of the evening and resolve myself to the home office until dark...

Dell's direct2dell blog is a year old, and the blog's keeper, Lionel Menchaca, has posted his insight and comments on the last year in the blogosphere... "While we've made progress, I'm not saying everything is where we want it to be. We stumbled...

As I wrote in an earlier post this week , on the coverage (here in PC Magazine ) of what to do if three red lights flash on your Xbox 360's Ring of Light. Well, here it is Friday the 13th and I'm returning an Xbox 360 for repair. I thought that it...

Forget YouTube or MSN Soapbox... go right to the big time... ABC News' 20/20 Is Looking for People Who Have Recorded Bad Customer Service ... "Have you or anyone you know experienced really bad customer service? And did you record it (on video or...