xbox_ship

Our Xbox 360 is on the way to the repair facility.

As noted previously, we have an Xbox that displayed the dreaded red flashing lights on the Ring of Light on Friday the 13th.  

Last Thursday, four days after placing my call to customer service, a box arrived on our doorstep, complete with illustrated step-by-step instructions, packing materials, a pre-paid UPS label and a piece of tape.

That's right: a strip of pressure-sensitive packaging tape was included. This was one easy procedure.

It should be as I won't see the system for up to six weeks.

I sympathize for people that have a single unit and are sending their only system in for repair.

Personally, I'd like to see...

  1. a tracking site so I can track the status of my repair, even if to know that it's been received and is being processed*,
  2. where possible, the Xbox group to provide advance replacement units, as many mobile phone carriers do (including mine) for under warranty service, and
  3. some sort of recognition, perhaps in the form of a free game, download or points.

In this case, to paraphrase the late-night commercial... I'm not just a company employee... I'm also a client.

As with all consumer electronics, if you purchase a new product and find that it is bad out of the box, you should return it to the retailer for a direct exchange.

* Update 7:30AM PDT, 072607: There is an on-line tracking service, tied to your Windows Live ID... go to Registration, Warranty and Repair Service for Devices page for more details.

Tags: Microsoft, Xbox 360customer support