I have a couple of quotes that I hang on my office cork board, one of which is this one from the customer service guru, Ken Blanchard : "Customer service should not be a department, customer service is everyone's job." Customer service is everyone...

In case you hadn't seen the posting on the Windows Vista Blog today , the team announced the Windows Vista Service Pack 1 Beta as Nick writes... "Now is the time and the time is now: let's talk about Windows Vista Service Pack 1 (SP1). ... we're...

That e-mail from the IRS? It’s not from the IRS... so says local reporter Herb Weisbaum, an MSNBC contributor, on MSNBC (and the IRS warns taxpayers of the scams in a press release here ).... "The Internal Revenue Service is trying to be more...

A quick post as I run off to lunch... a question I received yesterday from a friend as I was doing mail on my 8525... "What's the difference between the AT&T 8525 [aka HTC Wizard] and the new iPhone?" Let's point the wayback machine to June, 2007...

I missed this article last week. We have an Xbox 360 Wireless Racing Wheel , and one that has taken a back seat to the of Dance Dance Revolution pad. I learned from Gregg Keizer at Computerworld (and various news sites ) that the Wheel should have a free...

Jason Dean reports in today's today's WSJournal that Acer is buying Gateway... "Taiwan's Acer Inc. said it had reached an agreement to acquire Gateway Inc. in a deal that values the U.S. company at about $710 million and pushes Acer past Lenovo Group...

I've often wondered if there was an easier way to improve the ventilation of the consumer electronics in our family room entertainment system. We have a couple of pieces in a cabinet under our family room television (tuner, Replay TV DVR, DVD recorder...

Benjamin J. Romano has an insightful article in today's Seattle Times on the preparations "for the post-Gates era" at Microsoft by the leadership. "Building a bank of collective wisdom is one part of the preparations going on at the highest levels as...

A sunny day and expecting more sun this weekend. Here are a few articles from the reading file and ones read during the commute over the last few weeks (thru August 9th - I will post the rest as I have time). Thankfully, most are available for download...

I received a couple of questions today about the just-announced changes to DST in Venezuela... "I just read that Venezuela which is apparently changing from GMT-4 to GMT-4:30 on September 1. If this is true, how might this affect DST for customers...

Last month I wrote a post on recommended strategies for managing email with Outlook. I get a lot of questions from customers on recommendations on the best way to manage mail. Since I first wrote about the Microsoft Office Crabby Office Lady I've had...

Yesterday, Microsoft and Nokia announced a deal to get Windows Live services onto Series 60 handsets (that run the Symbian OS), then later Series 40 phones. "It's not the first sign of detente between the two companies. Nokia has for some time licensed...

Of interest: Benjamin J. Romano posts on the Seattle Times blog that Microsoft Photosynth was used to process images from the latest Endeavour mission . "A few days before the shuttle launched, Microsoft posted several sets of photographs of the...

A question came in via email, IM and phone today, so thought that it would be beneficial to post it here... "Is there a list of the time zones [and daylight saving time / summer time ] changes in Windows?" Why, yes, there is a list of all changes...

First off, if you're in Washington State, check to see if it's time to go and vote in your county primary elections . Now, on to the news as I break early for lunch and out to vote. MTV Networks will drop its Urge digital music offering , partnering now...

A number of people have left some great comments on the blog re: my post on how Apple compares the simplicity of their iMac vs. the cable mess associated with a Windows PC . And again, the standard disclaimer: I own PCs, Macs and other various computer...

It's returned home. Our Xbox 360 that suffered from a severe case of the dreaded three red flashing lights arrived on Friday and is now up and running. Well, not exactly the same Xbox 360: we were informed that the unit we received was a replacement...

There is an amusing image on Apple's web site that compares the cable mess that apparently doesn't burden the new Apple imac as compared with the Dell XPS 410 . OK, for a second, dispell belief. The Mac has a single cable coming from it, assuming...

(cross posted from http://blogs.technet.com/dst2007/archive/2007/08/18/kb-933360-on-wsus-081707.aspx ) Q: Will update KB 933360 be released for WSUS deployment and will it be classified as an Update Rollup? A: Yes, Microsoft Windows operating systems...

Jennifer Laycock is the Editor of Search Engine Guide , a site that helps small business owners get the gist of search marketing, and author of "The Small Business Guide to Search Engine Marketing" and of the free "Zero Dollars, a Little Bit of Talent...

The latest customer satisfaction numbers are out from the ACSI customer satisfaction study . Ouch. "Personal Computers: Apple Stumbles; Dell's Problems Continue "Dell's result is not surprising. A year ago, even though the company's ACSI score...

Of interest... Guy Kawasaki's Visit to Trek: Two Guys in a Barn ... "The Discovery Channel Team dominated this year’s Tour de France with three riders in the top ten (Contador-1st; Leipheimer-3rd; Yaroslav Popovych-8th) and first place in the team...

I don't like the smell of laser toner, and it turns out that it could be more than just annoying. In his blog, Dennis Rockstroh references an article on ConsumerAffairs.com that calls out that laser printers are fairly active polluters . "Working...

Seth Godin writes yesterday about his recent trip to the Soho Apple Store and how it is really, an "it" store. This is my paraphrase of the 'it' girl : Apple Stores have become the young, hip retailer, famed for the good presentation, charm of their staff...

Crystal Dupré is publisher of The Meridian Star in Meridian, MS , and wrote an op-ed piece for the paper today on "Customer service at its finest ." "This experience got me thinking: what did these two people do to make the service they provided...