(Note 030609: A thanks to Rob Pegoraro's Tweet today . You should also read my follow up to this post, "Best Buy Revisited: Buying a PC at retail isn't as bad as I first found" . In this economy retail needs to shine. See more in my Apple Store experience...

I wanted to share a very frustrating story with you that happened to me last weekend, one that I shared with Dell's customer advocate folks. You may've read my post on the poor customer experience at my neighbouhood Best Buy (the good, the bad... you...

First off, I want to welcome Lourdes to the DST blog over at http://blogs.technet.com/dst2007 .  She is coordinating the efforts on our daylight saving time and time zone updates and releases for current products across the various product groups...

While on Twitter this evening , whilst still reading and responding to the feedback mail from my post on my recent customer experience at Best Buy and the Apple Store (apparently I hit a nerve), I noticed a tweet from Steve Clayton's blog on the new Jerry...

Just returned from the Company Meeting at Safeco field (that was fun) and happy to have a hand in one moment, helping my friends in Live Search (they know who they are, and how raising a few hands helps the cause ;).  Nuff said. Unfortunately, I...

Flash back to Compuserve email to 75435,446, circa 1984: "So, what kind of a name is 'M3'? Are you a PC?" No, I'd answer. Just a guy with an alphanumerical name. That was then. Fast forward to 2008. Now, I guess I am. Of interest...

Yes, that’s right: our very own Steve Ballmer is on the Life without walls web site with his own video… Find any more memorable clips? Tags: Steve Ballmer , Windows Vista , Microsoft , video http://tinyurl.com/4osfqg

As I Twittered (tweeted? I'll get this right), sometimes you forget to do something: pick up milk on the way home, feed the cat or empty the dishwasher.  On the whole, not so serious.  And with a digital vide recorder or a Media Center PC, you...

Just received this article on Steve Ballmer’s visit to Silicon Valley where he spoke at the Churchill Club , saying that global markets should help shield companies through the financial crisis… this from Joseph Tartakoff of the San Francisco Chronicle...

Before I head off with my youngest to his guitar lessons and the skatepark, a few words on one of my favourite topics at the office: Windows 7. Maybe I can get him an opening set gig. You may've heard the hoopla that we will provide Windows 7 pre-beta...

Thanks to Bethany for her question sent via email … "I just installed the Live Toolbar beta and now I can't find Form Fill.  Do you know where I can find it?" Well, short answer is you can't: the Form Fill and Windows Live Favorites add...

Some days, the comics are just so right on the money. ( http://tinyurl.com/3qsahl ) Tags: Humour , Dilbert , customers , customer feedback . http://tinyurl.com/3rcl82

On the Springboard Series Virtual Roundtable with Mark Russinovich, the panel discussed performance issues and common misconfigurations on Windows Vista.  Among others joining Mark were Gabe Aul of Microsoft and the incomparable Ed Bott , the scribe...

The government of Brazil announced a change in the observance of daylight saving time in the country. According to the details in the Ministry's Decree number 6558 of September 8, 2008, DST there will start the third Sunday of October and then end generally...

A quick note on a quick my Tweet , as I've seen increased chatter over the last week on questions surrounding daylight saving time and time zone changes in Japan, South Korea and Russia. No matter how bad it appears it could always be worse. I mean, we...

In the what’s also labeled with my name department, this morning brings this mail from my friend Claudia in Europe (thanks!) with details on a new gadget… “I saw this information on anew digitalcamera from Minox. It is very small and looks very cool and...

Breaking for lunch, and so here's a quick post with a little badge for those interested, given the feedback to my post last week on being a PC among other things. ;) Have you recorded your own clip yet? As noted, I found that Steve Ballmer has. And few...

As I Twittered , I'm now heading home after a long day (no, really). After days like today, I recalled this posting on the subject: http://blogs.msdn.com/mthree/archive/2007/09/30/time-is-fleeting-093007.aspx ... There are two stories that I have followed...

As noted on twitter , I’m glad to be home – what a long week this has been.  I’m off to get the kids to bed, and later this weekend, more on our upcoming daylight saving time updates and work on a post for our Daylight Saving Time Help and Support...

As noted on twitter , how frustrating and exciting a week can be, all at once. New marketing (and here ), rumours of "hitting M3" , more Microsoft updates to daylight saving time and time zones , and watching the water level drop , ending yesterday with...

Brandon LeBlanc said on the The Windows Experience Blog that he's posting a few of the new "Life without Walls" images as desktops... In light of tonight's new ad "Life without Walls" seen in newspapers today along with the new "Real...

Have you seen all the videos posted? Thanks to the Twitter feed (addictive) , the folks over in HR posted a link to the latest videos now available on the Windows site: Tags: Bill Gates , Microsoft , Vista , Windows . http://tinyurl.com/6mblyy

A repost from 2006: I just reread an editorial from John Dvorak that he was ticked off at the plastic packaging that encased most gadgets at retail these days. Timely, as I was about to open a package of PC memory with a pair of old scissors, a package...

Well, the news has hit publicly, so I can now talk about the coming of help at retail in our new Microsoft Gurus.  No, not that Guru .  I just twittered about the new technology help coming to a major computer store near you. The "Microsoft...

Over the weekend I twittered about a follow up visit to Best Buy.  Given the volume of mail I received in response to my post on shopping trips to local Apple Store and my neighbouhood Best Buy (the good, the bad... you get the picture), I thought...