Love it. As noted in a prior post, Google doesn't believe I'm me: the troubles with "real" identities. This started in mid August.

Today I found the following note from Google on my profile…

"After reviewing your profile, we determined that the name provided violates the Google+ Names Policy."

Really?

This from Google's policy…

"Your common name is the name your friends, family or co-workers usually call you. For example, if your legal name is Charles Jones Jr. but you normally use Chuck Jones or Junior Jones, any of these would be acceptable."

Maybe Google should Bing it. Similar results on Google's search site, too.

A benefit I've found at Microsoft over some of our competitors: our customer service staff if fairly accessible and responsive on various social media networks. For example, type in "microsoft support" in Twitter's search box under "Who To Follow" and you'll see several links to our service teams from many of our teams, including…

MicrosoftHelps – Official account for Microsoft Customer Service & Support

XboxSupport – Guinness World Record Holder: Most Responsive Brand on Twitter

ZuneSupport – Official Zune Support on Twitter

Oh, an interesting side note: Given Vic Gundotra's first name is Vivek, I wonder if his profile would've been denied? ;)

 

Tags: Social, Google

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