Satisfy Me

A blog by M3 Sweatt with thoughts on time, technology, products and services at Microsoft

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  • Blog Post: What I do at Microsoft: It's all about the customer

    I was asked yesterday, "what the heck do you do at Microsoft these days?" That was a follow up to a friend seeing a post in Computerworld that I'd missed , which was interesting as I was calling out the importance of numbers in names... as I have one in mine (hence the emoticon, which Gregg Keizer neglected...
  • Blog Post: Satya Nadella: the new president in Microsoft's Server & Tools Business

    News today: we have a new president in the Server & Tools Business: Satya Nadella , a respected technical leader here at the company (as noted here: http://bit.ly/i5ovIb ). Satya moved from MBS to the Online Services Division to head up the engineering division there, which includes Bing, MSN and...
  • Blog Post: Your questions: What the heck are you doing at Microsoft and what is CPE?

    I was asked today: "just what are you doing at Microsoft these days? And what is this CPE thing I read about" More of the same actually, as I originally noted here. (As well as this humourous look .) In short, I work with product and services groups across the company to improve satisfaction...
  • Blog Post: Being foolish about customer and partner satisfaction at Microsoft

    I recalled tonight an old quote: Fortuna favet fatuis. If you know me, you'll likely understand my personal, off-hours affinity for such a quote and my penchant for Monty Python humour. But in all seriousness, I'm reminded of a past post in which I noted that fools may find fault with ease. It takes...
  • Blog Post: Speak Your Mind: Dynamics hears the voice of the customer, with video, too

    As I posted yesterday in Hearing the voice of the customer- learning how to listen and respond , I reflected that sometimes it's more difficult for larger, more complex and diverse companies to nimbly listen and respond. And it seems that as you get larger and more global, it is a challenge to continue...
  • Blog Post: The Customer Experience is Not a Commodity

    Jennifer Laycock is the Editor of Search Engine Guide , a site that helps small business owners get the gist of search marketing, and author of "The Small Business Guide to Search Engine Marketing" and of the free "Zero Dollars, a Little Bit of Talent and 30 Days" series. She is also the author of an...
  • Blog Post: It's all about the customer: we have plenty of room to improve

    This week I am blogging from the lovely pacific northwest, from our meeting off-campus with our teams from around the world focused on customer and partner satisfaction. I partner with Toby Richards from our Sales & Marketing Services Group on how we listen and respond to out customers and focus...
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