A blog by M3 Sweatt with thoughts on time, technology, products and services at Microsoft
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Consumers and Enterprise: every customer is a consumer
The other day I read something that made me think: “ Microsoft earnings report show the future of the company: Enterprises first, consumers last .” "... the way to the enterprise often first goes through consumers. But more and more, Microsoft will be a company dependent on sales to big...
25 Jan 2013
Six months and Google finally acknowledges I'm me: the troubles with "real" identities
(Written late last night, this addresses the long saga I've had with Google in confirming my name on their services.) Busy week this, given we have so many great people in town for TechReady 14 in Seattle , but I'll still try and find time to celebrate my eleventh anniversary at Microsoft. In my time...
1 Feb 2012
Your questions: What the heck are you doing at Microsoft and what is CPE?
I was asked today: "just what are you doing at Microsoft these days? And what is this CPE thing I read about" More of the same actually, as I originally noted here. (As well as this humourous look .) In short, I work with product and services groups across the company to improve satisfaction...
26 Jan 2011
The Little BIG Things: 163 ways to pursue excellence by Tom Peters
I count myself among the many Tom Peters fans out in the business world, and just started his new book “ The Little BIG Things ”. I noticed on his blog that Mr. Peters has released a summary PDF version of the book available for free download - I highly recommend it. What you'll likely...
4 Aug 2010
What's on your TV: cable, satellite or OTA + the Web?
Someone asked today on a local mailing list for suggestion on local television options: Dish, DirecTV or Comcast (our local MSO). I noted that it used to be that if you wanted to get reasonable TV service throughout your home, cable offered the best option requiring no additional set top boxes for...
1 Aug 2010
Our new Microsoft Signature PC arrives, and I like what wasn't included in the shipment
As noted on Twitter , even Microsoft employees use the MicrosoftStore , especially when there's a sale on some of the latest PCs around. Needing to replace an older model (tried and true) Sony Vaio that is headed to the repair shop, I ordered a new PC from the Microsoft Store last week , a new HP Pavilion...
22 Jan 2010
From Windows 7 to working with product groups customer satisfaction
A little more than three years ago as I noted here , I joined the Windows division working in COSD for Jon DeVaan with the rest of his management team (as I initially noted here ) to work on Windows 7. I've certainly enjoyed the run in Windows, this being my second stint: I joined the engineering program...
28 Oct 2009
Download Windows 7 RC from a trusted source – via Microsoft –and avoid peer to Peer and save yourself the security risk
As I recommended today, friends don't let friends download bad things from peer to peer . So wait until the official downloads to the Release Candidate (RC) of Windows 7 are available. As noted online today, the Windows 7 RC posted today (April 30th) for TechNet and MSDN subscribers. Materials provided...
30 Apr 2009
Solved: Word Completion on the AT&T Fuze
I recently solved the Word Completion problem I was having on my AT&T Fuze (HTC Diamond). I received a new phone from AT&T in late December and found that Word Completion was not working, even when selected in Settings>Input. I found that the phone is configured out of the box with Word...
28 Feb 2009
Being foolish about customer and partner satisfaction at Microsoft
I recalled tonight an old quote: Fortuna favet fatuis. If you know me, you'll likely understand my personal, off-hours affinity for such a quote and my penchant for Monty Python humour. But in all seriousness, I'm reminded of a past post in which I noted that fools may find fault with ease. It takes...
18 Feb 2009
My life as a customer, part 2: Three red lights flash on my Xbox 360 Ring of Light (again!) RROD much?
Sitting down with a glass and a controller in my hands, I logged into Xbox Live for a post getting-the-kids-to-bed Xbox 360. Ooh, that's a new screen. Turn off the non-responsive Xbox 360. RROD . Another Groundhog Day : it's Saturday night, after the phone agents are gone at 1-800-4MY-XBOX...
1 Feb 2009
My life as a customer: this week, it's about cable television… and more than the 2009 DTV move
My life as a customer. This week, it's cable television and the proposed digital television transition... not be confused with that other digital TV transition … as Tweeted today . If you read my post about my email and Tweet exchanges with Comcast , you'll recall that I wrote to register my complaint...
31 Jan 2009
Obama's team requests to postpone transition: I mean the digital TV transition on Feb 17, 2009.
An interesting metaphor given the wet, rainy weather we have this week in the Redmond area: 40 days and nights from now, the television world should be changing to digital broadcast in the States. But not if Obama’s team request for a delay in digital TV transition is heard. As Joelle Tessler, technology...
8 Jan 2009
PC World and the Washington Post noticed Microsoft Answers today
As I posted earlier, the new Microsoft Answers beta kicked off this week. And it looks like folks are noticing the new site, as noted in the this Washington Post article from Rick Broida of PC World. Broida noted the new site "aims to clear up Vista's mysteries--and invites you to do...
19 Dec 2008
Announcements: the kick-off of Microsoft Answers beta, courtesy of Chris Kilbourn
A new site has hit Microsoft.com, in support of our customers: the new community on the Microsoft Answers Site , Microsoft’s first consumer-focused support community. Chris Kilbourn (the Lead Site Manager for TechNet) posted today about the launch... "A few times in my career, I've been lucky enough...
15 Dec 2008
'Glitch' is now a formal, technical term, and other things I've read this week
It's been and will continue to be a busy week filled with reviews, planning and report, not to mention some real work with some of our best folks on product quality, customer service and satisfaction. So here's a quick post of what I've read over the last week. I love it when words that don't somehow...
9 Oct 2008
Best Buy Revisited: Buying a PC at retail isn't as bad as I first found
Over the weekend I twittered about a follow up visit to Best Buy. Given the volume of mail I received in response to my post on shopping trips to local Apple Store and my neighbouhood Best Buy (the good, the bad... you get the picture), I thought that it would be a good idea to revisit the store...
10 Sep 2008
Says Geek Squad: "[our] agents have one thing over Apple and Microsoft engineers. We spend most of the day talking to people."
I twittered tonite (I can stop any time) that Matt Richtel wrote in his article in the Times yesterday, Industry Rethinks Moneymaking Software Practice ... "Before they ship PCs to retailers like Best Buy , computer makers load them up with lots of free software. For $30, Best Buy will get rid of...
29 Aug 2008
Anticipate your customer's needs, eliminate inconveniences
John Wayne Airport saw that customers were inconvenienced and came up with a simple solution, showing that sometimes more (power plugs) is better... and need not be expensive. Picture this, frequent air travelers: you're at the airport, awaiting a flight, and unable to get to the airline lounge. You...
29 Jul 2008
Advisory: New Daylight Saving Time and Time Zone updates available for Windows
A quick note to let you know that Knowledge Base article http://support.microsoft.com/kb/914387 " How to configure daylight saving time for Microsoft Windows operating systems " reflects the manual changes and additions DST and TZ. KB 914387 should contain all DST changes made since RTM. The cumulative...
26 Jul 2008
Katie Couric asks: Are you satisfied? Apparently, the answer is yes for US Consumers
When Katie Couric asks, "Are you satisfied?" what's your answer? (Thanks to Jane for the link and info...) "An annual survey recently said that most of us are - at least when it comes to being consumers. The report on consumer satisfaction found that Americans are generally happier with products than...
17 Jun 2008
Safari: an update on managing Apple Software Update items
In an update to my post No Safari option for me on Apple Software Update , thanks (as always) to Microsoft MVP Blake Handler for this update. Dan Cunningham documented how to disable this update .... Offered as an FYI, YMMV, as modifying the registry (if you don't know what you're doing) may not be wise...
19 Apr 2008
No Safari option for me on Apple Software Update
It's a busy season, and it's taken a toll on my ability to post this week. But a canceled meeting and I pop up my head for lunch as well as a look at the RSS feed for news... So, it's interesting to note the news today: looks like the mood changed at Apple related to Safari (pushed to customers without...
18 Apr 2008
Sony offers customers a way to "opt out" of trial ware and applications on new TZ notebook PCs for free
Breaking: Sony Won't Charge $50 To Remove Bloatware | Gadget Lab from Wired.com Peter Sayer of infoWorld noted noted in an article yesterday that Sony initially offered to remove some of the trial software installed on new laptops for a fee... "Buyers of the configure-to-order versions of its...
22 Mar 2008
Get some satisfaction: article notes that "complaints can pay off with several basic steps"
NJ.com (The Times site) has an article this week, How to Get Some Satisfaction Customer complaints can pay off with several basic steps by Greg Saitz... "It's likely almost every adult resident of New Jersey has felt stepped on and ripped off, insulted and ignored, bullied and browbeaten by a business...
14 Mar 2008
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