A blog by M3 Sweatt with thoughts on time, technology, products and services at Microsoft
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Three months now and Google insists I'm not me. The troubles with "real" identities and the latest 'nymwars'
Interesting article in today's San Jose Mercury News : Who has the right to decide how you're known on the Internet -- you, or the online service you're using? 'Nymwars' debate over online identity explodes By Mike Swift firstname.lastname@example.org Who has the right to decide how you're...
17 Nov 2011
Google determines I'm not me: the troubles with "real" identities
Love it. As noted in a prior post , Google doesn't believe I'm me: the troubles with "real" identities. This started in mid August. Today I found the following note from Google on my profile… "After reviewing your profile, we determined that the name provided violates the Google+ Names...
20 Oct 2011
Your questions: "Where do I go for help with my Windows Phone?" Here's a link
Wondering where to turn to contact Microsoft Customer Support? See my post on where to turn to contact Microsoft Customer Support . But if you're looking for support on Windows Phone, first visit the http://www.microsoft.com/windowsphone/en-us/howto/wp7/default.aspx , as I noted in my post with tips...
14 Dec 2010
Wondering where to turn to contact Microsoft Customer Support?
Wondering where to turn to contact Microsoft Customer Support? I've been asked this a couple of times today, so I thought I'd include a couple of helpful links: Microsoft KB 295539 : How and when to contact Microsoft Customer Service and Support To make sure you receive the appropriate support information...
9 Dec 2010
Of interest: Daylight Saving Time Issues with Alarms on Apple iPhones
As I noted earlier today, It's Time To Fall Back An Hour in the US and Canada as Daylight Saving Time Ends This Sunday . I know of several customers who use Apple iPhones in their Windows environments and of note is an issue in Apple’s iOS that impacted their European customers recently… http://www.zdnet...
5 Nov 2010
Problem with an app uninstall leads to a Microsoft Support's FixIt
Today I received an email from my old friend, Steve, who said that he was having an issue after he had installed and then uninstalled Google Chrome… and then found that his hyperlinks didn't work for various Office applications. Well, there's an app for that. Or at least a FixIt. I found that Google...
4 Nov 2010
Support options for FAST Enterprise Search
Next on my list customer and partner challenge or issue per day is FAST, which Microsoft acquired in April of 2008… FAST Search & Transfer, to be specific… "Today, Enterprise Search from Microsoft offers best-in-class technologies and cutting-edge innovations that fuel our vision of search:...
16 Mar 2010
Support for Fable: The Lost Chapters for the PC is not a lost chapter
As I continue my five year mission (no, not really) on covering our current products ( my product support challenge of the day ), today, we're up to Fable: The Lost Chapters for the PC . Based on the best-selling award-winning Xbox title Fable , Fable: The Lost Chapters is available on Windows – for...
11 Mar 2010
Support options for Engyro Product Connector for Microsoft Operations Manager 2005 and System Center Operations Manager 2007
Next on my list customer and partner challenge or issue per day , today, it's about Engyro Product Connectors for Microsoft Operations Manager 2005 and System Center Operations Manager 2007. What is Engyro you say? Engyro provides software solutions to integrate, consolidate, and simplify IT operations...
10 Mar 2010
Your questions: With SAP and Microsoft partnering, where do I go for Duet support?
Continuing my effort to cover at least one customer and partner challenge or issue per day , today, it's about Duet for Microsoft Office and SAP . (Also, info is available on Duet here on our main website.) Duet is a solution from Microsoft and SAP that enables seamless access to SAP business processes...
9 Mar 2010
Blast from the past: Connectix Virtual PC
Another interesting find in my effort to cover at least one customer and partner challenge or issue per day … Over the weekend I did a little spring cleaning and came across a number of old application floppies (yes, applications used to come distributed on floppy discs). One of the discs I came across...
8 Mar 2010
Your questions: Windows Essential Business Server 2008 (EBS2008) was discontinued… what are my options?
From Daniel… timely in my effort to cover at least one customer and partner challenge or issue per day … "I read the news today… EBS2008 [Windows Essential Business Server] was discontinued… what are my options?" The news in question is from this post on the Essential Business Server blog …...
5 Mar 2010
Your questions: What are the support options for Microsoft Robotics Developer Studio Concurrency and Coordination Runtime (CCR) and Decentralized Software Service (DSS) Toolkit 2008? (Whew!)
Today I continue the effort to cover at least one customer and partner challenge or issue per day … Turns out I wasn't far off in my estimate of current supported products. Thanks to Jared I have the current list of in-support products we have today, most noted on the Microsoft Lifecycle support Information...
4 Mar 2010
Your questions: "Will you answer questions on any Microsoft product? How long does Microsoft support their products?"
Diane asks… "Will you answer questions on any Microsoft product? How long do you [I assume she means Microsoft] support the products?" Sure, I'll try to provide answers and of resources available for the product line. This is not a replacement for our support system for products that...
2 Mar 2010
Your questions: "Will Office 2003 work with Windows 7?"
On today's WSJ.com in Mossberg's Mailbox from Nov. 18, 2009 on the allthingsd.com/ site (the blog where venerable technology columnist Walt Mossberg answers readers' questions) Mr. Mossberg answers several reader questions, including one on Microsoft Office 2003 and Windows 7. This must be a popular...
19 Nov 2009
Your questions: Common questions about upgrading to Windows 7
Here are answers to some common questions about upgrading to Windows 7 from our Windows 7 frequently asked questions page. (And if you need more information and guidance on installing and reinstalling Windows 7, check out this page on the Windows 7 site .) What's the difference between the upgrade and...
13 Nov 2009
Advisory: Important Information on SharePoint Server 2007 Service Pack 2
As I posted on Twitter, the SharePoint team has posted important information about SharePoint Server 2007 Service Pack 2 for customers on their team blog : Attention: Important Information on Service Pack 2 We take product quality seriously and make every effort to avoid and resolve issues that adversely...
22 May 2009
Thinking about the Windows 7 upgrade experience, have you backed up your files lately?
This week the Windows 7 team posted on delivering a quality upgrade experience for Windows 7, noting that many people are running the Windows 7 Beta full time just as many of us do daily at Microsoft. And the team is encouraging users to revert to an earlier Windows Vista image on their PCs and perform...
9 Apr 2009
Advisory: 30GB Zune issues noted today, related to time and the leap year
First it was questions about whether or not we'd have to worry about the coming Leap Second , then today after our power came back on, customer questions about the Zune 30. As we have a couple of Zune 30s in our home going strong, I was surprised to see a post on the Zune Insider blog WRT the 30 GB Zune...
31 Dec 2008
PC World and the Washington Post noticed Microsoft Answers today
As I posted earlier, the new Microsoft Answers beta kicked off this week. And it looks like folks are noticing the new site, as noted in the this Washington Post article from Rick Broida of PC World. Broida noted the new site "aims to clear up Vista's mysteries--and invites you to do...
19 Dec 2008
Announcements: the kick-off of Microsoft Answers beta, courtesy of Chris Kilbourn
A new site has hit Microsoft.com, in support of our customers: the new community on the Microsoft Answers Site , Microsoft’s first consumer-focused support community. Chris Kilbourn (the Lead Site Manager for TechNet) posted today about the launch... "A few times in my career, I've been lucky enough...
15 Dec 2008
Advisory: Office for Mac 12.1.4 Fixes Entourage Meeting Invite Issue
As you may know from previous posts, we have both Macs and Windows PCs at home ( think that we even have some CPM and Unix lurking around somewhere). One benefit is that I get to be the IT administrator for both, although the family uses Windows Vista exclusively. As such, I was a bit mystified...
3 Nov 2008
Dude, I'm returning a Dell: the hard drive failed on our new PC
I wanted to share a very frustrating story with you that happened to me last weekend, one that I shared with Dell's customer advocate folks. You may've read my post on the poor customer experience at my neighbouhood Best Buy (the good, the bad... you get the picture). I was in search of a new laptop...
13 Sep 2008
Running into issues with an update to Windows XP SP3? There's free help available
Patrick Marshall has a weekly column in the The Seattle Times where he answers reader questions "about everything from recovering deleted files to the pros and cons of handheld technology." Today he has a column in which he responded to a reader having difficulty installing Windows XP Service Pack 3...
9 Aug 2008
Your questions: Where's the best place to look online for support on Microsoft products?
Once again, I received the following question on support... "I just installed Service Pack 3 for [Windows] XP. Where's the best place to look online for support on Microsoft products?" (thanks, Shawn and Paul) For Technical Support on Windows XP Service Pack 3 (SP3), please visit the SP3 support site...
11 Jun 2008
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