A blog by M3 Sweatt with thoughts on time, technology, products and services at Microsoft
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Unsolicited business proposals to Microsoft: there is a way
My friend, Sean, has a post from January on how he's not feelin' the love so much from McDonald's , specifically how the company doesn't accept unsolicited proposals. This was sent to me today: http://www.mcdonalds.com/contact/contact_us/unsolicited_ideas.html Not clear if he was offering...
18 Mar 2008
A few Microsoft DST and Time Zone Blog Posts
A few posts on DST and time zones on a few MS blogs... The Groove team covers a couple issues you should know about regarding Groove and DST . "These issues might impact you during the October 28th - November 4th window. The issues are detailed in the Technote 932607 " Titus is an SDET in JScript team...
22 Sep 2007
Spiceworks IT Desktop now on Windows Vista
A few weeks ago I noted that Spiceworks IT Desktop -- a very cool and free utility -- really works on Windows XP... but at the time of my post it did not run on Windows Vista. (PC Magazine said in a recent article that this is one of their favourite free small business tools.) I recently received...
11 Jul 2007
Of interest: Sprint cancels contracts for excessive customer service calls, roaming
A few mentions in the news this weekend in the ways that Sprint addresses a few customer service issues, receiving letters from Sprint and customer service alerts . Apparently, if you contact customer service too much, Sprint simply cancels your account. No warnings. No assumption that Sprint...
8 Jul 2007
Of interest: Project Kesho brings teachers to East Africa
First off, enjoy what some are saying is the luckiest day of the year ... Project Kesho is a non-profit organization founded by our son's elementary school teacher, Cathi, and her husband, Ian. It's "dedicated to improving the tomorrows of East African communities through the education of today...
7 Jul 2007
Download: Spiceworks IT Desktop really works (but not on Vista)
This is a very cool and free utility, Spiceworks IT Desktop , which PC Magazine calls in a recent article one of their favourite free small business tools. If you have a number of IP devices in your home, this is also a good tool for creating catalogue of what's on the network. Did I mention it's...
23 Jun 2007
Article & Video: BusinessWeek on "Customer Service Champions"
Of interest is this video clip from BusinessWeek on "Customer Service Champions" from their report earlier in the year , a ranking of the top companies that put the customer first. On tap in the report is a look at how the Ritz-Carlton hotel chain (number 11 on BW's list) focuses on service values...
16 Jun 2007
Readers respond to InfoWeek's question: "Does Customer Service Still Exist?"
Following up on my earlier post this week on InfoWeek's question " Does Customer Service Still Exist? " I was not surprised to see the volume of comments added to the blog posting. I also agree with several positive comments, in particular on HP, and this one on the etailer NewEgg.com : "Newegg...
8 Jun 2007
Good Customer Service is Sooooo Easy... Not
In William Herman's post Good Customer Service is Sooooo Easy , he tells the story of how one United Airlines captain's attitude and direction elevated the level of customer service and ultimately delighted his passengers (and crew, too). All in the face of relative adversity, complete with (as the author...
7 Jun 2007
Blogger compares an Apple Mac Plus to an AMD DualCore PC
In a world of supersized fries and drinks, the blogger Hal Licino (who notes in his bio that he's an IT expert who "lives for cats, pasta and Harleys") compares the performance of a vintage 1986 Apple Macintosh Plus to a current, 2007 AMD DualCore computer. In many of the tests that Licino ran, he found...
6 Jun 2007
Good or bad customer service? Just tell Tom @ InfoWeek
This week Tom Smith of InfoWeek writes in his blog post Does Customer Service Still Exist? Sounds familiar. ;) "In its June issue, Consumer Reports notes that, with the exception of Apple, Best Buy's Geek Squad scored higher in PC problem resolution than the manufacturers of the PCs themselves...
4 Jun 2007
Links & clips: Bill Gates and Steve Jobs at D5 this week
Ina Fried on CNET has a story and links to the D5 conference Wednesday night discussion with Bill Gates and Steve Jobs. Jim Glass from the Dynamics CRM team has also posted a link to the Bill and Steve D5 Conference discussion on the CRM blog. "This week they have released a set of videos with...
31 May 2007
What I'm reading, articles and periodicals (053107)
This should qualify as one of your questions, as I was asked on Monday "do you still post your reading lists?" OK, I've slacked off posting my reading lists as I didn't think it was of value, but here we go. Here the list of what I had the chance to go through this month in the 'to read' pile....
31 May 2007
IPTV, Media Centre, VOD rumours... oh my
Long Zheng reports in his blog earlier this week that "a trademark application in Australia... looks to be for a video-on-demand service from Microsoft yet to be identified has been made available publically." Ars Technica picked up on Zheng's report noting that "the trademark description also mentions...
23 May 2007
ASCI customer satisfaction survey results online, for phones, computers and much more
On MSN Money Central news today , Qwest and Verizon rated highly when it comes to fixed-line telephone companies in the most recent American Customer Satisfaction Index (ASCI) customer satisfaction survey. "The ASCI measures customer satisfaction on a 100-point scale in four telecommunications...
21 May 2007
Link: stop spam from foreign countries in Outlook (Lifehacker.com)
This from Lifehacker.com on stopping spam from foreign countries using Outlook ... Stop spam from foreign countries Reader John discovered a way to virtually eliminate spam from his Outlook inbox: top-level domain blocking. It's known that most spam (particularly malware such as keyloggers...
10 May 2007
Your questions: how do I edit video on my computer?
This in today's mail... " How do I edit video on my computer? " First, a suggestion... want to know how something works? A good first stop I use at home is howstuffworks.com - it's full of useful information on may different topics. Now, for home video editing, click here for how computers...
3 May 2007
PCs that barely resemble PCs: PC Design Contest 2007 winners
Thanks to LifeHacker for this link to CNET for ZDNet Korea's photo report on "PCs that barely resemble PCs." "The results are in for the PC Design Contest 2007, co-sponsored by Intel Korea and Samsung. The winning designs, announced last week, try to merge style, originality and practicality. Out...
24 Apr 2007
Link: 300 the movie vs. the Spartans of History
Last night was date night, where we (my wife, me) find a sitter and head out for dinner and a movie. Not that it always works out that way. But last night after dinner, it was a toss-up between 300 and Premonition, and the Sandra Bullock drama won out due to scheduling. Of interest is that 300 is...
18 Mar 2007
Mary Jo Foley's Daylight Saving Time Tips for Microsoft users
I had the pleasure of speaking today with ZDNet 's Mary Jo Foley about the upcoming Daylight Saving Time change and her Tips for Microsoft users . She blogs that the change is about a one month away until the new Daylight Saving Time (DST) changes take effect in the U.S. and many other countries, and...
10 Feb 2007
Daylight Saving Time site on Micorsoft.com: A new look and feel
It's the end of another work week and guess what: it's time once again to update our Daylight Saving Time 2007 Web page on Microsoft.com. (Please see http://www.microsoft.com/dst2007 .) What do you think? As I noted previously , this public page on the Microsoft.com site will be revised regularly...
9 Feb 2007
Your questions: "Where can I find Tzedit.exe to edit time zone info?"
First off, this guidance is not for the novice. If you're not sure about how to use certain tools or update your registry, think twice before you mess around with your operating system files or manually configuring daylight saving time dates by modifying an existing time zone. I have been pinged a...
7 Feb 2007
Your questions: "do we need to update all of our PCs and Servers for Daylight Saving Time?"
I think that I may have to change the name of my blog to the Daylight Saving Time 2007 Blog. ;) This from a call today "do we need to update all of our PCs and Servers for Daylight Saving Time? We have operations outside the US and Canada, so do we still need to update our systems?" In short, yes...
7 Feb 2007
Daylight saving time (DST) impacts on Windows Small Business Server 2003 (SBS 2003)
Sean on his Windows Small Business Server blog posted today that "there are no unique SBS 2003 updates required, although there are updates required to several SBS components (windows Server, Exchange Server, Outlook 2003, Windows SharePoint Services)." This applies to all versions of SBS, That's...
25 Jan 2007
Now available: WebCast on Windows 2000 updates for daylight saving time
In case you missed Jorge Lopez in the Support WebCast on Daylight Saving Time and Windows 2000 , the WebCast is now available for off-line viewing here (at http://support.microsoft.com/kb/930688/en-us ). In it, Jorge covers the daylight saving time (DST) changes for 2007, and we also answered a number...
20 Jan 2007
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