Satisfy Me

A blog by M3 Sweatt with thoughts on time, technology, products and services at Microsoft

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  • Blog Post: Dude, I'm returning a Dell: the hard drive failed on our new PC

    I wanted to share a very frustrating story with you that happened to me last weekend, one that I shared with Dell's customer advocate folks. You may've read my post on the poor customer experience at my neighbouhood Best Buy (the good, the bad... you get the picture). I was in search of a new laptop...
  • Blog Post: Best Buy Revisited: Buying a PC at retail isn't as bad as I first found

    Over the weekend I twittered about a follow up visit to Best Buy.  Given the volume of mail I received in response to my post on shopping trips to local Apple Store and my neighbouhood Best Buy (the good, the bad... you get the picture), I thought that it would be a good idea to revisit the store...
  • Blog Post: Microsoft Gurus coming soon to enlighten you at retail

    Well, the news has hit publicly, so I can now talk about the coming of help at retail in our new Microsoft Gurus.  No, not that Guru .  I just twittered about the new technology help coming to a major computer store near you. The "Microsoft Gurus" were announced today (as noted here...
  • Blog Post: My Labour Day Best Buy and Apple Store Customer Experiences

    (Note 030609: A thanks to Rob Pegoraro's Tweet today . You should also read my follow up to this post, "Best Buy Revisited: Buying a PC at retail isn't as bad as I first found" . In this economy retail needs to shine. See more in my Apple Store experience post: http://tinyurl.com/c28vuf . ) I twittered...
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