A blog by M3 Sweatt with thoughts on time, technology, products and services at Microsoft
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Humour: A Fun Volkswagen Commercial featuring Darth Vader
A little humour today, just before Superbowl Sunday: this commercial from Volkswagen featuring a diminutive Darth Vader on a seemingly normal Saturday afternoon. I have seen our own son pull the same head fake at the end of the commercial when faced with a reaction to his use of The Force on our cat...
5 Feb 2011
With IPv6, where will you keep your 428 octillion Internet enabled devices?
Today we were discussing the transition from IPv4 to IPv6 that I noted yesterday . To me, one of the amazing numbers in this effort are the number of IP addresses that IPv6 enables, as I noted in the post... Realizing that eventually these IPv4 addresses would be exhausted, Internet Protocol version...
2 Feb 2011
Things I keep: Buzz Kaplan's "Rules to Live By" (What are yours?)
There is life before (and, I'm sure I'll find one day, after) Microsoft. It's important to remember that and appreciate the little things from our time before MSFT that made an impact. This is one of my favourites. How appropriate I should note this in my 6,000th update (aka "tweet") on Twitter . ...
31 Mar 2010
John Dvorak's Second Opinion on Microsoft's business model needs a third opinion: Yours
Today I saw in John Dvorak's Second Opinion column, John says Microsoft's business model is done and that "the age of expensive office software may be near its end". (Also the story is available via http://tinyurl.com/cm8fzn .) "Until now, the average computer user has been ignoring this...
7 Mar 2009
The Washington Post's Kim Hart 'Technical Difficulties' on the painful Digital TV transition: Obama and the FCC can do something about it
As Kim Hart, Staff Writer for the Washington Post noted in her article today, Technical Difficulties: Switch to Digital TV May Not Be as Smooth as Advertised , many consumers are impacted by the transition to digital television (as I noted noted previously ). Customers find that simply using a converter...
21 Jan 2009
From a friend: a suitable short movie on wisdom
I just received this from my incomparable friend, JuliAnn: the Wisdom Book movie: it seemed appropriate to include it here: http://www.wisdombook.org/ Please watch this video. Then take a deep breath and a few glorious minutes to take it in. Ask yourself- "What is the wisdom I carry to share with...
7 Dec 2008
If someone says "that's impossible"…
Five days since I posted, as I have been recovering from a cough/virus/whatever , and I was Mr. Mom all weekend long whilst my much better half spent the weekend with friends. I have this of interest… … from mathoov's Flickr stream. Thanks to Ariel for the link. Tags: Ariel Waldman , whack...
10 Nov 2008
Watching the water level drop
A while ago, Beth (who I first worked with in the Exchange group on DST and now on customer satisfaction improvements) told me a story that she'd heard from her husband in the past. When people leave a large company, it’s like when you remove your hand from a swimming pool: you don’t really notice a...
16 Sep 2008
Anticipate your customer's needs, eliminate inconveniences
John Wayne Airport saw that customers were inconvenienced and came up with a simple solution, showing that sometimes more (power plugs) is better... and need not be expensive. Picture this, frequent air travelers: you're at the airport, awaiting a flight, and unable to get to the airline lounge. You...
29 Jul 2008
PC hardware failing? Repair may not be an offered option
An interesting post today on Consumerist where an HP Customer Service rep comes across with a sales offer ... A reader on Consumerist.com relates an encounter (over chat?) with an HP customer service representative to discuss a hardware failure with his Compaq computer. The CS rep couldn't help the situation...
17 Jun 2008
Randy Pausch tonite on ABC News (April 9)
I'm off sick today and catching up on mail, whilst the kids are home for spring break. Mayhem ensues. The other day I posted at the top of the things-I've-read list the article on "Lessons from Randy Pausch" in Parade , a not-so-trivial piece in the often pop and trivial Sunday paper magazine. As...
9 Apr 2008
Zunes as seen by a child: "They're a type of iPod... just bigger"
Out of the mouths of babes, or in this case our soon-to-be seven year old son. Over dinner I asked... CJ, what's a Zune? [he uses a 30GB model for music and videos] CJ: "Zune is a type of iPod, but it's bigger." How is the Zune different from the iPod? "The Zune is big, and the iPod is small." Which...
15 Feb 2008
Llamas and other helpful options for Valentine's Day
Admit it: you don't have a gift for that special someone tomorrow. (Hello... it's Valentine's Day. My gift for my wife was rescuing her from an awkward spot late today, with apologies to attendees at TechReady.) My old friend, Ben Calica, is working with a company that is doing a cool little something...
14 Feb 2008
Of interest: Bill Gates calls for "creative capitalism" in Davos
Today in the Journal , Robert Guth reports that Bill Gates called for a revision of capitalism at the World Economic Forum 2008 in Davos, Switzerland, what Bill referred to as "creative capitalism" in his speech today ... "In a speech at the World Economic Forum in Davos, Switzerland, the software tycoon...
25 Jan 2008
The customer experience is one reason for Amazon.com's success
As much as I prefer to shop at the lowest price, reputable e-tailer for many things, Amazon is one of the places I trust to always have a great customer experience. I still wander around local bookstores and buy books in person (you never know what you might find, plus the kids love to search for that...
6 Jan 2008
Great customer service on a snowy, Sunday afternoon... and they called me
This afternoon whilst on vacation (and yes, the kids were accessing the Internet after playing in the snow) we had a problem with the DSL connection at the house. Of course, it necessitated a reset of the DSL modem and wiped the account info and password to the ISP. Great. I could imagine the cries as...
31 Dec 2007
Happy holidays to readers and those of you who stumbled upon my blog. In this holiday season, I trust that you are able to the time with your friends and family: please remember that time is a precious thing. Never waste it. http://blogs.msdn.com/mthree/archive/2007/09/30/time-is-fleeting-093007...
21 Dec 2007
Bill Gates outlines the skills you need to succeed... which includes listening to customers and partners
Thanks to sriram over on channel8 for a pointer to this article from Bill Gates on "The skills you need to succeed." This is an article written by Bill Gates himself for the BBC Service, http://news.bbc.co.uk/2/hi/business/7142073.stm Related BBC Report may be found here: http://news.bbc.co...
17 Dec 2007
An unexpected letter from Santa Claus at the North Pole just arrived
Yes, children, there is a Santa Claus. A couple of weeks ago, our youngest son wrote a brief letter to Santa Claus, outlining what he wanted most for Christmas. His list consists of a single toy, and he said that he wanted to send it to Santa's workshop for consideration this holiday. So we gave him...
15 Dec 2007
Cool Zune Art: Zune Originals: Interview with Chris Stephenson
Now this is very cool... this on Cool Hunting: Zune Originals: Interview with Chris Stephenson ... " Zune 's next move takes their support of emerging artists and literally puts it on their sleeve. Zune Originals is a collection of 27 original works by 18 international artists designed to be engraved...
12 Nov 2007
What does Halloween have to do with Customer Service and Satisfaction? Quite a bit actually...
As I mentioned previously , our taller son decided on dressing as Master Chief from Halo for Halloween, with his younger brother adopting the persona of a Pokemon Ranger . And, as luck would have it, both costumes were made from scratch, as neither are mass produced. So we completed our first (and...
31 Oct 2007
Sometimes, you should fire your customer
It has been a good but busy week (complain, complain) between work and home. One evening I returned a purchase at a local big box store, without a problem -- the clerk was friendly, helpful and fast. Whilst in line, I overheard a discussion (it was difficult not to hear) a return transaction gone...
26 Oct 2007
Time is a precious thing. Never waste it.
There are times when we hear that something isn't possible, that a schedule can't be met, that there's not enough time, there aren't enough resources or that's not my job. (I'm saying in general, not at Microsoft ;) There are two stories that I have followed over the last few months and years, respectively...
30 Sep 2007
New study out from Ken Blanchard on customer service, which is really everyone's job
I have a couple of quotes that I hang on my office cork board, one of which is this one from the customer service guru, Ken Blanchard : "Customer service should not be a department, customer service is everyone's job." Customer service is everyone's job. (Repeated for emphasis ;) It's not just...
30 Aug 2007
Seattle Times' article on the post-Gates era, plus ThinkWeek and the need for "more cowbell"
Benjamin J. Romano has an insightful article in today's Seattle Times on the preparations "for the post-Gates era" at Microsoft by the leadership. "Building a bank of collective wisdom is one part of the preparations going on at the highest levels as Microsoft prepares for a momentous shift to the post...
26 Aug 2007
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