http://blogs.msdn.com/b/mthree/archive/2005/09/21/472371.aspxThe Washngton Post today has an interesting online transcript of a discussion between consumers and company execs to discuss customer service in the communications industry. Included were execs from Cingular Wireless, Cox Communications and Verizon. Thisen-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)