The Microsoft MVP Award Program Blog

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  • Blog Post: Toby Richards talks about MVPS and online community support

    When Toby Richards sat down to chat with IT Business Edge blogger Ann All, the subject was the role of online communities in Microsoft’s support strategy. Asked how Microsoft manages online communities, Toby explained, that’s not the goal: It’s unrealistic to think that, with the explosion of social...
  • Blog Post: Toby Richards Gets Ready for SXSW

    Get an advance pee k at what Toby Richards will be talking about when he joins a panel discussion at South by Southwest. http://blogs.technet.com/microsoft_blog/ He tackles the subject, “Customer Support in a 140 Character World,” by looking at what it takes to listen to, meaningfully engage with...
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