In the past few months we talked to many hosting companies across several countries which deal with Microsoft Dynamics NAV hosting. They all are confirming that the new platform capabilities of Microsoft Dynamics NAV 2013 are making the product much easier to deploy andmaintain.
The tools that are essential for the companies dealing with volume deployment of Microsoft Dynamics NAV 2013 include:
We also gained insight into the typical hosted Microsoft Dynamics NAV incidents. One of the biggest cost factors for companies dealing with a variety of products, not only from Microsoft, but also from multiple third-party software providers, was support and troubleshooting – finding the root cause faster and being able to see which product is causing problems to relay the support incident to the right support professional.
Many of these companies chose to use the Microsoft System Center platform to manage their virtual, physical, and cloud IT environments. This is a single end-to-end service management solution to handle infrastructure, service delivery, automation, and applications that is easy to customize and extend.
The way to extend this management platform to recognize and maintain all kinds of software and hardware is to use Management Packs (MPs) developed for them. Management Packs are the building blocks which extend Operations Manager capabilities to operating systems, applications, and other technology components. An MP contains best practice knowledge to discover, monitor, troubleshoot, report on, and resolve problems for a specific technology component.
Microsoft provides MPs for more than 60 Microsoft products and Windows components. There are more than 500 Microsoft Partner Management Packs covering most technologies used by organizations today.
We are pleased to announce that a Microsoft Dynamics NAV 2013 Management Pack for System Center is now available for download for all IT professionals working with System Center 2007 R2 Operations Manager or System Center 2012 Operations Manager components of the Microsoft System Center.
This extension package provides Microsoft System Center Operations Manager users with the ability to detect and monitor computer systems running Microsoft Dynamics NAV 2013, including the following components:
Companies providing hosting services to Microsoft Dynamics NAV Partners now have a toolset for extending their offering with Microsoft Dynamics NAV-specific monitoring and basic troubleshooting.
Microsoft Dynamics NAV 2013 Management Pack for System Center enables Operations and IT Management teams to easily identify and resolve issues affecting the health of numerous distributed Microsoft Dynamics NAV 2013 installations. It lowers client support costs by surfacing critical statistics and alerts in context of running Microsoft Dynamics NAV 2013 components. It also reduces IT management complexity by automating routine administration and providing basic actions for working with Microsoft Dynamics NAV 2013 components.
On a final note, we would like to thank all the companies who shared their experience and provided their feedback to our R&D team. This feedback is extremely valuable and greatly appreciated.
- The Microsoft Dynamics NAV Product Marketing team