One of the IT Professional Evangelists (Adam Carter) in my group, made a recent channel9 interview with Mike Adams on how we are defining Managed Services in Microsoft, its implementation and what products we are using.
What happens when you take Administrator permissions on the PC away from an end user?
Great perceptions of what we are doing with Vista. This really starts to build on our "Software and Services" strategy.
See the details at http://channel9.msdn.com/Showpost.aspx?postid=271257