We all know that CRM and Collaboration are two workloads that have moved to the cloud. This article compares 10 hosted CRM solutions. The battle is now on the cloud.
Let me predict the growth of premium cloud services. Even for the larger companies, the free web has it’s limits. Expect to see the paid web to get more differentiation.
And always remember, the future is a combination of internal an external IT services: Software+Services.