Nick MacKechnie

Stuck somewhere between family life and IT...

September, 2004

Blog - About

About Nick MacKechnie

Hi,
My name is Nick MacKechnie and I am a Principal Service Delivery Manager at Microsoft New Zealand.
I am responsible for a group of customers that have a direct managed support agreement in place with Microsoft. This involves ownership, escalation, coordination, liaison, facilitation, and communication of all aspects associated with the ability of Microsoft to effectively support and manage technical issues and ensure resolutions are delivered within an acceptable and agreed timeframe.

Microsoft Premier Support is designed to identify and prevent problems, increase system availability, reduce development cycle times, and decrease the time required to find effective resolutions for new problems. We know, from our experiences, that for every hour your team spends discussing problems with our Support Professionals, they, on average, spend four times that amount researching and troubleshooting the issue themselves. Our aim is to short-circuit that loop and keep your business up and running.

We do this through proactive engagements such as Operations Consulting (ITIL/MOF), Proactive Healthchecks, Supportability Reviews, Technical Workshops, Service Delivery Planning, understanding business requirements and helping customers align and deliver to business expectations.   
Nick.

  • Nick MacKechnie

    Exchange 2003 & Outlook 2003 - Why they're good together!

    • 1 Comments
    When Outlook 2003 is used as an e-mail client on Microsoft Exchange ® Server 2003-based systems, the negative impact of transient issues such as high latency, loss of connectivity, and limited bandwidth are significantly reduced. The key technologies...
  • Nick MacKechnie

    Microsoft Virtual Server 2005 Migration Toolkit Beta

    • 2 Comments
    Overview You can use the beta version of VSMT to create images of physical computers and deploy them in virtual machines running on Virtual Server 2005. With VSMT, you can migrate source computers running the following operating systems to virtual...
  • Nick MacKechnie

    Group Policy Settings Reference for Windows XP Professional Service Pack 2

    • 1 Comments
    This spreadsheet lists the full set of Group Policy settings described in Administrative Template (.adm) files that shipped with Windows XP SP2. This includes all policy settings supported on the following operating systems: Microsoft Windows Server™...
  • Nick MacKechnie

    Controlling block storage devices on USB buses

    • 0 Comments
    What does controlling block storage devices on USB buses do? This feature provides the ability to set a registry key that will prevent write operations to USB block storage devices, such as memory sticks. When this registry key is enabled, the devices...
  • Nick MacKechnie

    Command line scripts for AD

    • 0 Comments
    Creating an Active Directory Site http://www.microsoft.com/technet/community/scriptcenter/network/scrnet13.mspx Creating an Active Directory Site Link http://www.microsoft.com/technet/community/scriptcenter/network/scrnet14.mspx Creating an...
  • Nick MacKechnie

    Windows XP Service Pack 2 Support Tools

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    The Windows Support Tools for Microsoft Windows XP are intended for use by Microsoft support personnel and experienced users to assist in diagnosing and resolving computer problems. For individual tool descriptions, see the Windows Support Tools documentation...
  • Nick MacKechnie

    MOM 2005 Links

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    MOM 2005 120 Day Evaluation (54 MB) http://www.microsoft.com/Mom/downloads/eval/default.mspx MOM 2005 documents (as of 1st Sept) Active Directory Management Pack Guide, Deployment Guide, Supported Configurations and Security Guide. http...
  • Nick MacKechnie

    Exchange Updates

    • 1 Comments
    Exchange Server 2003 and Exchange 2000 Server Front-End and Back-End Topology (update) Microsoft® Exchange Server 2003 and Microsoft Exchange 2000 Server support using a server architecture that distributes server tasks among front-end and back-end servers...
  • Nick MacKechnie

    Microsoft Introduces Data Protection Server

    • 1 Comments
    Industry Partners Demonstrate Broad Support for Microsoft Data Protection Server To Provide Customers With Rapid and Reliable Disk-Based Data Recovery At the Storage Decisions 2004 conference, Microsoft Corp. announced it is entering the disk-based...
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