Hi All,

I had a customer contact me the other day and they mentioned that after installing Service Pack 3 for Office 2003, when they tried to scan a document using Microsoft Office Document Scanning it crashed.

Resolution:
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The driver name exceeding 30 characters is the source of the issue:

Shorten the following registry key for the scanner device driver name to 29 characters or less. Below is a specific example for the ScanGear scanner driver.

            From:
            HKEY_LOCAL_MACHINE\SOFTWARE\Canon\Color Network ScanGear\Driver\Devices]
            "ProductName"="Color Network ScanGear Ver.2.12"

            To:
            HKEY_LOCAL_MACHINE\SOFTWARE\Canon\Color Network ScanGear\Driver\Devices]
            "ProductName"="Color Network ScanGear"

Nick.