Hi All,

CRM 3.0 Update Rollup 3 (UR3) has been withdrawn due to a regression discovered in one of the included fixes. 

Please do not install the current version of UR3 on your systems.

The issue:

After applying UR3 or one of the specific hotfixes listed below, when opening an existing Service Activity and clicking on the Customers field to drill down to the Customer information the following error is received:

Record is Unavailable. 

The record that you are requesting is currently unavailable.  Either the record was not found or you do not have sufficient security permissions to view it.

Sustained Engineering are working on a fix for this and will re-release UR3 as soon as possible, no further information on timescale is available at this time. The reason for withdrawing UR3 is very specific to the symptoms noted in my email below, if you are experiencing other issues with UR3 please request support through the normal channel.  Additionally, this issue will only affect customers who use the Service Activity functionality in CRM.

The individual hofixes listed below are also affected by the regression, and are also being withdrawn. A new individual hotfix will be produced to replace each of the withdrawn individual hotfixes.

Frequently asked questions:

1. Will uninstalling UR3 or one of the affected individual hotfixes resolve the issue?

No.  The issue was the result of an incorrect data update, the uninstaller is unable to revert these changes.

2. How will existing implementations showing the symptoms be fixed?

A script or tool will be provided by CRM Sustained Engineering (CRM SE) that will correct the data, this will be released around the same time as the re-release of UR3 but will require a support case for it to be supplied (bug related support cases are not chargable)

Individually affected hotfixes:

949106  Error message when you add a contract detail to a contract in Microsoft Dynamics CRM 3.0: "The start or end date is not valid"


943417  The number of campaign responses and the owners are incorrect in the Advanced Find view when you use the Owner column to sort the campaign responses in Microsoft Dynamics CRM 3.0


942010  A user can run the Mail Merge function even if you remove the Mail Merge privilege from the role that the user has in Microsoft Dynamics CRM 3.0


941592  A request to the Reporting Services Web site is unexpectedly triggered when you open an entity form in Microsoft Dynamics CRM 3.0


948279  Information about the March 17, 2008, update to the Help files for Microsoft Dynamics CRM 3.0


946722  The sent date on the original e-mail message is incorrect when you reply to an e-mail message from the Microsoft Dynamics CRM Web client


946130  Error message when you create a related record from a custom entity in Microsoft Dynamics CRM 3.0: "Insufficient Permissions. The logged-on user does not have the appropriate security permissions to view these records or perform the specific action"


946128  The date in the Date Fulfilled field is the default date even if you enter a different date in the Fulfill Date box when you run the Fulfill Order function in Microsoft Dynamics CRM 3.0


946070  Error message when you try to save an instance of a custom entity in Microsoft Dynamics CRM 3.0: "Invalid Argument"


945220  Microsoft Dynamics CRM 3.0 does not create an e-mail record when you send an e-mail message to a Microsoft Dynamics CRM user


944256  You can delete a Subject record that is used by a Sales Literature record in Microsoft Dynamics CRM 3.0


944041  You cannot sort relationship views by using a column after you install hotfix 924882 in Microsoft Dynamics CRM 3.0


941862  A user who has the Assign Role privilege in a child business unit can unexpectedly assign the System Administrator role in Microsoft Dynamics CRM 3.0


940761  You cannot process an activity that you are viewing in Microsoft Dynamics CRM 3.0


940496  Error message when you try to view activities in Microsoft Dynamics CRM 3.0: "A SQL Server error occurred. For more information, contact your system administrator"


939680  You can merge a contact, an account, or a lead by using a custom SDK application even though you do not have the Merge privilege in the security role in Microsoft Dynamics CRM 3.0


938358  Error message when you perform an action in Microsoft Dynamics CRM 3.0: "You do not have the required privileges to complete the action"


915520  An e-mail message is not delivered to Microsoft Dynamics CRM 3.0


945311  A hotfix is available that adds the new UTC -4:30 time zone for Venezuela in Microsoft Dynamics CRM 3.0


940715  A queue item is displayed in the Assigned queue of the last user who accepts the queue item in Microsoft Dynamics CRM 3.0



If you have installed any of the individual fixes listed above then please get them to open a support case with Microsoft for further direction.