MOF 4.0 applies service management concepts to the tasks and challenges IT professionals face every day. The guidance it provides puts IT pros in the spotlight—it speaks to their needs and provides them with job aids to help them make sound decisions. MOF 4.0 features guidance specifically written to help CIOs, IT directors, IT managers, and IT professionals at all levels plan, deliver, operate, and manage IT services across the lifecycle.
In version 4.0, MOF introduces a new structure that puts emphasis on outcomes, results, and roles in a format that’s easy to reference. Because every group, team, and company is unique, the service management functions (SMFs) in MOF 4.0 are anchored by questions that support the decision-making process within an organization. This new, streamlined approach makes it possible to use either the entire framework or just one component of the framework to solve a particular problem.
The practical guidance in MOF 4.0 features processes; governance, risk, and compliance activities; management reviews; and best practices from Microsoft Solutions Framework (MSF). Finally, to ensure industry alignment, MOF 4.0 supports the best practices found in frameworks such as ITIL, CoBIT, and ISO 20000.
MOF offers concise, practical guidance across the IT lifecycle, but it doesn’t stop there. Another very important element of version 4.0 is our online community: a platform where IT professionals can contribute their own timely, relevant recommendations for achieving reliable, cost-effective IT services…and benefit from the contributions of their peers.
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1. Download MOF 4.0
2. Join the MOF Community
3. Get the Job Aids