Microsoft IT Showcase is pleased to announce the publication of Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability, which discusses how Microsoft IT uses a business value framework to measure the overall business value and the return on investment of unified communications at Microsoft. 

Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability

Microsoft IT used a business value framework developed by Forrester Research to more precisely measure the overall business impact and the return on investment of unified communications at Microsoft. The analysis showed that the UC solution was generating an ROI of 250 percent by enabling employees to save more than $218 million annually. The outcome and continued use of the analysis methodology justify further investments in UC technology.


Business Case Study