Nick MacKechnie

Stuck somewhere between family life and IT...

October, 2009

Blog - About

About Nick MacKechnie

Hi,
My name is Nick MacKechnie and I am a Principal Service Delivery Manager at Microsoft New Zealand.
I am responsible for a group of customers that have a direct managed support agreement in place with Microsoft. This involves ownership, escalation, coordination, liaison, facilitation, and communication of all aspects associated with the ability of Microsoft to effectively support and manage technical issues and ensure resolutions are delivered within an acceptable and agreed timeframe.

Microsoft Premier Support is designed to identify and prevent problems, increase system availability, reduce development cycle times, and decrease the time required to find effective resolutions for new problems. We know, from our experiences, that for every hour your team spends discussing problems with our Support Professionals, they, on average, spend four times that amount researching and troubleshooting the issue themselves. Our aim is to short-circuit that loop and keep your business up and running.

We do this through proactive engagements such as Operations Consulting (ITIL/MOF), Proactive Healthchecks, Supportability Reviews, Technical Workshops, Service Delivery Planning, understanding business requirements and helping customers align and deliver to business expectations.   
Nick.

  • Nick MacKechnie

    Windows 7 and Windows Server 2008 R2 eBooks

    • 1 Comments
    Hi All, Your may be interested in the following free Windows eBooks: Deploying Windows® 7 Essential Guidance from the Windows 7 Resource Kit and TechNet Magazine http://www.microsoft.com/downloads/details.aspx?familyid=EE2A1D38-88A9-43B3-95BC-7E962F0B6030&displaylang...
  • Nick MacKechnie

    Free Exchange Server 2010 Training Resources

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    Hi All, Get a head start and become the go-to messaging person within your organization. Microsoft Learning has developed some great, free resources on Exchange Server 2010, including Silverlight Learning Snacks on Unified Messaging, High Availability...
  • Nick MacKechnie

    Microsoft Learning Snacks: Windows Server 2008

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    Hi All, Learning Snacks are short, interactive presentations about popular topics created by Microsoft Learning experts.  Each Snack is delivered by using innovative Silverlight technology and includes various media, such as animations and recorded...
  • Nick MacKechnie

    Office 2004 Mainstream Support Has Been Extended

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    Hi All A few months ago we received questions about the scheduled Mainstream Support retirement date for Office 2004 for Mac. While most customers have upgraded to Office 2008 for Mac, some have remained on Office 2004 in order to take advantage of Visual...
  • Nick MacKechnie

    Scareware and Malvertising

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    Hi All, Scareware, also known as rogue security software , is a fake ad for security software.  It is designed to trick consumers and business users into downloading malicious software to their computers. Rogue security software might report a virus...
  • Nick MacKechnie

    Wake up and Win - Windows 7 PC's on October 22nd!

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    Microsoft, Hewlett Packard and New Zealand’s most famous Number 7 – Richie McCaw , invite you to help celebrate the launch of Windows 7 and HP’s all new range of Windows 7 PC’s.  Be part of the moment when Windows 7 becomes available in New Zealand...
  • Nick MacKechnie

    Microsoft Online Training Clinics

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    Hi All, I wanted to make you aware of several FREE Online Training Clinics that Microsoft is currently offering.  These online training clinics serve as great resources to become familiar with our latest products and technologies.  Most of the...
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