Hi All,

This is another reminder regarding the End of Support (EOS) on July 13, 2010 (US Pacific Time), for Windows 2000 and Windows XP SP2, and the change in support phase for Windows 2003.

For more information on the Microsoft Support Lifecycle, see the Microsoft Support Lifecycle Policy, or ask your local MS representative for a custom presentation on the technologies you use.

Windows 2000 Server and Windows 2000 Professional reaches the End of Support (EOS) on July 13, 2010 (US Pacific Time).

This means that regular Microsoft support and free access to security updates will come to an end on this date. As such, there will be no support available via public support channels or your Premier Support agreement.  A Custom Support Agreement is available for customers who require continued support, including Critical security updates, past this date. 

Windows XP SP2 reaches the End of Support (EOS) on July 13, 2010 (US Pacific Time). 

Under the Service Pack Support policy, the release of Windows XP SP3 on April 21, 2008 set in place the expiration of support for Windows XP SP2.  This means you must be running Service Pack 3 on Windows XP to remain supported and receive free security updates after July 13, 2010 (US Pacific Time).   A Custom Support Agreement is available for customers who require continued support and Critical security updates for Windows XP SP2.

Please note: for customers using Windows XP x64 Edition, this product has a slightly different support timeline, as documented here.  Windows XP SP2 (x64) is the last Service Pack released for the Windows XP x64 platform and as such, support for XP SP2 (x64) does not retire on July 13, 2010 (US Pacific Time).

As announced several weeks ago, a change to the Service Pack Support policy means that limited troubleshooting during break/fix incidents will be available for Windows XP SP2 after July 13, 2010 (US Pacific Time), but does not include any option to engage Microsoft’s product development resources, and will require installing SP3 to obtain security updates.

Windows XP, as a product, remains in the Extended Support Phase until April 8, 2014 (US Pacific Time) when it too will reach the End of Support (EOS) and no further public support will be provided.

New Custom Support Offering – Custom Support Essentials.

To continue to provide customers with additional support options during the upcoming EOS transitions of Windows 2000 and Windows XP SP2, Microsoft has introduced an additional offering, Custom Support Essentials.  This offering will allow customers to continue to obtain assisted support from Microsoft and be appraised of Critical rated security vulnerabilities and non-code workarounds as they are disclosed, at a lower up-front cost than the Custom Support Standard offering.  If you have previously considered Custom Support then this new offering may meet your needs.  Please contactyour local MS representative to hear more about Custom Support Essentials and to discuss your needs further.

Transition from Mainstream Support Phase to Extended Support Phase – Windows Server 2003.

On July 13, 2010 (US Pacific Time), Windows Server 2003 and Windows Server 2003 R2 will move from the mainstream support to the extended support phase. Microsoft will continue to offer customers free security updates and paid support for both products, until the end of the Extended Support phase. An Extended Hotfix Support (EHS) Agreement is available to provide customers with the ability to access non-security hotfixes during the Extended Support Phase.  Please contact your local MS representative if you would like to discuss the impact this transition may have on your organisation’s plans and support.

Nick.