Microsoft IT Showcase is pleased to announce the publication of Deployment Planning, Architecture, and Guidance on System Center Service Manager, which discusses how Microsoft IT used System Center Service Manager to implement an incident-management solution for Microsoft.com, Windows Update, MSDN, and TechNet.

Microsoft IT implemented System Center Service Manager to improve their IT service management which provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory.

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