Nick MacKechnie

Stuck somewhere between family life and IT...

December, 2010

Blog - About

About Nick MacKechnie

Hi,
My name is Nick MacKechnie and I am a Principal Service Delivery Manager at Microsoft New Zealand.
I am responsible for a group of customers that have a direct managed support agreement in place with Microsoft. This involves ownership, escalation, coordination, liaison, facilitation, and communication of all aspects associated with the ability of Microsoft to effectively support and manage technical issues and ensure resolutions are delivered within an acceptable and agreed timeframe.

Microsoft Premier Support is designed to identify and prevent problems, increase system availability, reduce development cycle times, and decrease the time required to find effective resolutions for new problems. We know, from our experiences, that for every hour your team spends discussing problems with our Support Professionals, they, on average, spend four times that amount researching and troubleshooting the issue themselves. Our aim is to short-circuit that loop and keep your business up and running.

We do this through proactive engagements such as Operations Consulting (ITIL/MOF), Proactive Healthchecks, Supportability Reviews, Technical Workshops, Service Delivery Planning, understanding business requirements and helping customers align and deliver to business expectations.   
Nick.

  • Nick MacKechnie

    Office 365

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    In October this year we announced Office 365 , which brings together the Cloud versions of Exchange, SharePoint, and Lync, with our Microsoft Office products both on the desktop and in the Cloud. Available in 2011, Office 365 is designed to meet the needs...
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    Download the Microsoft Assessment and Planning(MAP) Toolkit v5.5 Beta

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    Hi All, The Beta of the MAP Toolkit v5.5 is now available for download at the link below: https://connect.microsoft.com/Downloads/DownloadDetails.aspx?DownloadID=23188&SiteID=297 If you haven’t already, we hope you’ll take a minute to learn about...
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    SQL Server 2005 SP4 released

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    SQL Server 2005 Service Pack 4 (SP4) has been released, as announced on the SQL Server Release team’s blog .  SQL Server 2005 Service Packs are cumulative, and this Service Pack upgrades all levels of SQL Server 2005 to SP4. You can use this package...
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    Four new Work Smart productivity guides Published

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    Microsoft IT Showcase is pleased to announce the publication of four new customer-ready Work Smart productivity guides. Work Smart guides provide employees with scenario-based, best-use productivity aids on Microsoft products and technologies. Download...
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