Nick MacKechnie

Stuck somewhere between family life and IT...

February, 2012

Blog - About

About Nick MacKechnie

Hi,
My name is Nick MacKechnie and I am a Principal Service Delivery Manager at Microsoft New Zealand.
I am responsible for a group of customers that have a direct managed support agreement in place with Microsoft. This involves ownership, escalation, coordination, liaison, facilitation, and communication of all aspects associated with the ability of Microsoft to effectively support and manage technical issues and ensure resolutions are delivered within an acceptable and agreed timeframe.

Microsoft Premier Support is designed to identify and prevent problems, increase system availability, reduce development cycle times, and decrease the time required to find effective resolutions for new problems. We know, from our experiences, that for every hour your team spends discussing problems with our Support Professionals, they, on average, spend four times that amount researching and troubleshooting the issue themselves. Our aim is to short-circuit that loop and keep your business up and running.

We do this through proactive engagements such as Operations Consulting (ITIL/MOF), Proactive Healthchecks, Supportability Reviews, Technical Workshops, Service Delivery Planning, understanding business requirements and helping customers align and deliver to business expectations.   
Nick.

  • Nick MacKechnie

    PST Capture

    • 0 Comments
    On 30 Jan 2012, the PST Capture became available as a free download.  PST Capture helps you search your network to discover and then import .pst files across your environment - all from a straightforward admin-driven tool. PST Capture will help reduce...
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